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For Companies At a Glance
- Tasks: Support customers with smart home tech and solve complex issues daily.
- Company: Join a global leader in the smart home industry.
- Benefits: Competitive salary, training, paid travel, and career progression.
- Why this job: Kickstart your tech career with hands-on training and expert guidance.
- Qualifications: Interest in tech or engineering and strong communication skills.
- Other info: Dynamic team environment with opportunities for growth and networking.
The predicted salary is between 28000 - 42000 £ per year.
Are you a Technical Support Engineer that is interested in working in a global business that is revolutionising the smart home industry? Do you want to work with an exceptionally talented team that will invest heavily in your progression and training?
On offer is the chance to work with a global leader in the smart home and connected devices industry. The company offers best in class training including optional all expenses travel to their HQ in Austria to meet the other offices, network and play with the products.
In this role, you will work with an already established team that can offer one on one training from industry experts, clear guidance on how to succeed and the ability to work with cutting edge technology.
The ideal candidate will be someone with an interest in tech or engineering that is driven and motivated to elevate their career and learn from the best.
THE ROLE- Work with the current Technical Support Manager to solve complex issues
- Remotely help electrical engineers install the smart home system
- Work through around 40 tickets per day
- Attend regular training to become a smart home expert
- Have a keen interest in Tech or Engineering
- Ability to clearly communicate via the telephone
We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.
Technical Support Engineer (Smart Home Technology) employer: Ernest Gordon Recruitment Limited
Contact Detail:
Ernest Gordon Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer (Smart Home Technology)
✨Tip Number 1
Network like a pro! Reach out to people in the smart home tech industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common technical support scenarios and practice your responses. Show them you’re not just interested in the role, but that you’re ready to tackle challenges head-on.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the position. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows your interest in being part of our awesome team. Plus, it’s super easy!
We think you need these skills to ace Technical Support Engineer (Smart Home Technology)
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let your enthusiasm for technology shine through! Mention any relevant experiences or projects that showcase your interest in smart home tech or engineering. We love seeing candidates who are genuinely excited about the field.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight skills and experiences that align with the job description. We want to see how you fit into our team and what unique qualities you bring to the table!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate candidates who can communicate effectively, just like you'll need to do in the role!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Ernest Gordon Recruitment Limited
✨Know Your Tech
Brush up on the latest trends in smart home technology. Familiarise yourself with common devices and systems, as well as any recent innovations. This will not only show your interest but also help you answer technical questions confidently.
✨Practice Clear Communication
Since you'll be helping customers over the phone, practice explaining complex tech concepts in simple terms. Role-play with a friend or family member to get comfortable with this. Clear communication is key in technical support!
✨Show Your Problem-Solving Skills
Prepare examples of how you've solved technical issues in the past, even if they weren't in a professional setting. Think about times when you've helped friends or family with tech problems. This demonstrates your ability to think critically and act quickly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company’s training programmes or the technologies they use. This shows your enthusiasm for the role and your eagerness to learn and grow within the company.
