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- Tasks: Provide technical support for Moodle and Totara LMS platforms, resolving customer queries and issues.
- Company: Join an award-winning global learning technologies company with a remote-first culture.
- Benefits: Enjoy 35 days holiday, flexible hours, and the option to work from anywhere for up to 60 days.
- Why this job: Make a real impact in the e-learning space while enjoying excellent work-life balance.
- Qualifications: Experience with Moodle, Totara, or similar LMS platforms and strong troubleshooting skills.
- Other info: Ongoing training and progression opportunities in a supportive environment.
Salary: £30,000 - £35,000. Remote + Training + Progression + 35 days Holiday + Flexible Working + Plus More Benefits.
Are you a Moodle-Totara Support Technician looking to work for an industry learning company in the learning technology space where the work you do will be directly correlated to the quality of the product and service? Do you want to join a remote-first company who place their people at the heart of everything they do? Do you want to join a company who really value work life balance with benefits such as remote working, 35 days holiday and the ability to purchase more, flexible hours, 60 days work from anywhere, and enhanced maternity/paternity leave?
On offer is the rare and exciting opportunity to play a pivotal part in the continued growth and success of a well established tech company, who are already an award-winning global learning technologies company helping customers in over 40 countries.
In this role you will provide technical support to customers using their LMS platforms, resolving issues related to access, configuration, and performance. The role involves troubleshooting problems, investigating bugs, and assisting with system maintenance and upgrades. They also help customers use the platforms effectively and work closely with internal teams to ensure reliable, high-quality service. This role would suit someone with experience with Moodle LMS, Moodle Workplace and Totara that is looking for a remote role with outstanding company benefits.
Responsibilities- Provide frontline technical support for Moodle and Totara LMS platforms
- Respond to and resolve customer queries via support tickets, email, or phone
- Troubleshoot issues related to access, configuration, performance, and reporting
- Guide customers on best use of Moodle and Totara functionality
- Experience supporting Moodle, Totara, or similar LMS platforms
- Strong technical troubleshooting and problem-solving skills
Remote work with a remote-first culture, 35 days holiday (option to purchase more), flexible hours, and the ability to work up to 60 days from anywhere. Enhanced maternity/paternity leave and ongoing training and progression opportunities are provided.
Moodle - Totara Support Technician (e-learning/SaaS) in Manchester employer: Ernest Gordon Recruitment Limited
Contact Detail:
Ernest Gordon Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Moodle - Totara Support Technician (e-learning/SaaS) in Manchester
✨Tip Number 1
Get your tech skills sharp! Brush up on your Moodle and Totara knowledge, and be ready to showcase your troubleshooting prowess. We want to see you in action, so practice solving common issues before the interview.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or join relevant forums. We love seeing candidates who are genuinely interested in our company culture and values, so don’t be shy about reaching out!
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle specific customer scenarios or technical challenges. We’re looking for problem-solvers, so show us your thought process and how you tackle issues head-on.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our remote-first team and embracing the fantastic benefits we offer.
We think you need these skills to ace Moodle - Totara Support Technician (e-learning/SaaS) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Moodle and Totara. We want to see how your skills match the job description, so don’t be shy about showcasing your technical troubleshooting abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about e-learning and how you can contribute to our remote-first culture. Let us know what excites you about this role!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, especially in a support role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Ernest Gordon Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of Moodle and Totara. Familiarise yourself with common issues users face and how to troubleshoot them. This will not only show your technical skills but also your commitment to providing excellent support.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved technical issues. Be ready to discuss your thought process and the steps you took to find a solution. This will demonstrate your analytical abilities and how you approach challenges.
✨Understand the Company Culture
Research the company’s values and work culture. Since they emphasise work-life balance and remote working, think about how you can align your personal values with theirs. This will help you convey that you're a great fit for their team.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about their training programmes, team dynamics, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
