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- Tasks: Provide technical support and manage service tickets for clients in a dynamic MSP environment.
- Company: Join a leading IT Support company with 17 years of experience and a focus on innovation.
- Benefits: Enjoy competitive salary, training opportunities, and career progression in a supportive team.
- Why this job: This role offers hands-on experience and the chance to grow your IT skills in a thriving company.
- Qualifications: Strong IT support background, excellent communication skills, and Microsoft certification required.
- Other info: Located in Birchwood, this position is perfect for those looking to advance their IT career.
IT Support Engineer Birchwood, WA3 7BH £30,000 – £35,000 + Company Benefits + Training + Progression Are you an IT Support Engineer with a background in MSP environment that wants to be trained across a variety of different skills to help springboard you career? Do you want to work with an expanding team managing service providers and providing a full range of technical advice, support and practical assistance to our clients? This company have been trading for 17 years and have become one of the leading IT Support companies for small and medium-sized businesses. They maintain an innovative feel and aim to continue annual growth year on year. This role would suit an IT Support Engineer with exposure of MSP looking to continue their career in IT Support. This Role: Log calls and create service tickets on Autotask ticketing systems. Evaluate user needs and system functionality, ensuring that IT facilities meet these needs. Resolve escalated and complex client issues.This Person: Strong technical support background with experience in IT Support, desk support, and help desk operations. Excellent customer service skills with a focus on effective communication Birchwood based. Microsoft certification and MSP background.Job Advert: BBBH Keywords: Service, Engineering, Field, Water, Gas, Customer Service, Remote, Electrical, Monitor If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website
IT Support Engineer employer: Ernest Gordon Recruitment Limited
Contact Detail:
Ernest Gordon Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Make sure to highlight your experience in an MSP environment during any conversations or interviews. This is a key aspect of the role, and demonstrating your familiarity with managed service providers will set you apart from other candidates.
✨Tip Number 2
Familiarize yourself with Autotask ticketing systems before your interview. Showing that you have knowledge of this tool will demonstrate your readiness to hit the ground running and your commitment to providing excellent support.
✨Tip Number 3
Brush up on your customer service skills, especially effective communication techniques. Since this role involves direct interaction with clients, being able to convey technical information clearly and empathetically is crucial.
✨Tip Number 4
Consider obtaining or showcasing any relevant Microsoft certifications. This not only enhances your technical credibility but also aligns with the qualifications they are looking for in a candidate.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Support Engineer position. Understand the key responsibilities and required skills, such as experience in MSP environments and strong customer service abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in IT support, desk support, and help desk operations. Emphasize any Microsoft certifications and specific achievements that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your desire to grow within the company. Mention how your background in an MSP environment makes you a suitable candidate for this role.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ernest Gordon Recruitment Limited
✨Showcase Your Technical Skills
Be prepared to discuss your technical background in detail. Highlight your experience with IT support, desk support, and help desk operations, as well as any relevant Microsoft certifications you hold.
✨Demonstrate Customer Service Excellence
Since this role emphasizes customer service, be ready to share examples of how you've effectively communicated with clients and resolved their issues. This will show that you understand the importance of client satisfaction.
✨Familiarize Yourself with Autotask
Research the Autotask ticketing system, as you'll be logging calls and creating service tickets. Understanding how it works will give you an edge and demonstrate your proactive approach.
✨Express Your Desire for Growth
This company values progression and training. Be sure to express your eagerness to learn new skills and grow within the organization, aligning your career goals with their vision for annual growth.
