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- Tasks: Assist customers with vehicle claims and manage relationships with dealerships.
- Company: Join a growing automotive services provider with a friendly team culture.
- Benefits: Enjoy a competitive salary, hybrid work, training, and career progression.
- Why this job: Make a real difference in customer service while working in the automotive industry.
- Qualifications: Automotive knowledge and a desire to work in an office environment.
- Other info: Great work-life balance with Monday-Friday hours and a supportive team.
The predicted salary is between 20800 - 36400 ÂŁ per year.
Do you have Automotive understanding / experience? On offer is a local, Monday‑Friday role within a stable and well‑established yet growing Automotive services and solutions provider who offer a great work life balance and the chance to continually build your career.
This company is a well‑established yet growing provider of varying services and solutions within the automotive industry to a broad customer base ranging from car dealers to major groups. They have continually grown to the point they have a multi‑million turnover and are looking to grow their friendly team at their office in Warrington.
This role will see you initially shadowing team members and the training manager. Once trained you will be taking calls from a range of customers to understand issues with their vehicles and how these fall into place with their existing warranty agreements. You will also undertake quality checking of documents and liaising with dealerships and hands‑on mechanics as you work Monday‑Friday 8am‑4pm and 9am‑5pm on rotation, with an hour lunch.
This permanent role would suit someone with Automotive knowledge / experience looking to further their career in a call centre environment within a well‑established company offering a good work life balance and hybrid working.
The Role:
- Assess validity and costings of claims
- Advising customers on next steps in repair process
- Manage relationships with customers, dealerships and repairers
- Deal with customer enquiries and complaints
- Monday‑Friday 9am‑5pm / 8am‑4pm (rotating)
- Friendly office environment and team
The Person:
- Automotive knowledge / experience
- Looking to work in an office environment
- Commuteable to Warrington
If you're interested in this role, click 'apply now' to forward an up‑to‑date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.
Customer Claim Advisor (Automotive) in England employer: Ernest Gordon Recruitment Limited
Contact Detail:
Ernest Gordon Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Claim Advisor (Automotive) in England
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your automotive experience makes you a great fit for the Customer Claim Advisor role. Keep it concise and focus on what you can bring to the table.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Customer Claim Advisor (Automotive) in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your automotive experience and any relevant skills. We want to see how your background fits with the Customer Claim Advisor role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your experience aligns with what we’re looking for. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills: As a Customer Claim Advisor, communication is key. In your application, give examples of how you've effectively managed customer relationships or resolved issues in the past. We want to see that you can handle calls with ease!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ernest Gordon Recruitment Limited
✨Know Your Automotive Stuff
Brush up on your automotive knowledge before the interview. Be ready to discuss common vehicle issues and warranty agreements, as this role heavily relies on understanding these concepts. Showing that you know your way around cars will impress the interviewers.
✨Practice Customer Scenarios
Prepare for role-play scenarios where you might need to handle customer enquiries or complaints. Think about how you would advise a customer on their next steps in the repair process. Practising these situations can help you feel more confident during the actual interview.
✨Showcase Your Communication Skills
Since this role involves liaising with customers, dealerships, and mechanics, highlight your communication skills. Be clear and concise in your answers, and don’t hesitate to share examples of how you've successfully managed relationships in previous roles.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask about the company culture, training opportunities, and progression paths. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
