At a Glance
- Tasks: Lead the parts department, ensuring excellent customer service and smooth operations.
- Company: Join a dynamic team in a thriving retail environment.
- Benefits: Competitive salary, 32 days holiday, and great employee perks.
- Other info: Immediate start available; flexible hours with overtime pay.
- Why this job: Be a key player in a fast-paced environment with growth opportunities.
- Qualifications: Retail experience, strong communication skills, and a passion for customer service.
The predicted salary is between 25000 - 35000 £ per year.
Reporting to the Parts & Retail Manager, you will play a key role in delivering excellent customer service, supporting the team, and ensuring smooth operations across sales, stock control, and showroom presentation. You will also act as the escalation point in the Manager’s absence, helping to maintain high standards and team performance.
Essential Skills / Experience
- Previous experience in a retail or showroom environment
- Sales experience and a target-driven mindset
- Knowledge of horticultural or agricultural machinery/products
- Experience in stock control or parts departments
- Support the daily operation of the parts department and showroom, allocating tasks as required
- Deliver outstanding customer service, responding to product and service enquiries both in person and remotely
- Maintain showroom standards, ensuring products are well presented, correctly priced, and fully stocked
- Process sales, quotations, and orders, including sourcing parts from suppliers and other branches
- Coordinate stock movement between depots and assist with stock control and regular stock checks
- Handle point-of-sale transactions, including cash and card payments, and generate invoices
- Promote products, special offers, and upsell where appropriate to maximise sales opportunities
- Assist with deliveries, including loading, unloading, and packing goods
- Build strong relationships with internal teams, suppliers, and customers
- Stay up to date with product knowledge through training and supplier updates
- Support the achievement of departmental targets and business objectives
- Ensure compliance with company procedures and health & safety standards
- Strong organisational skills with the ability to prioritise tasks in a fast-paced environment
- Excellent communication skills across face-to-face, phone, and email
- Customer-focused with a friendly and professional approach
- Confident handling transactions with accuracy and attention to detail
- A team player who can also work independently when needed
- Comfortable using IT systems, including email and basic computer applications
- Flexible and able to remain calm under pressure
- Ability to handle confidential information appropriately
Additional Information
- Start Date: Immediate, but subject to candidates notice period
- Hours: 39 hours per week: Monday to Thursday 8am to 5pm, Friday 8am to 4pm (1-hour unpaid lunch), Overtime as required, including Saturday’s where needed to meet the needs of the branch, including seasonal peaks e.g. Harvest.
- Salary: Competitive, depending on experience (Overtime paid at time and a half on completion of 39 hours Monday to Friday. Sundays or Bank Holidays will be paid at double time)
- Benefits: We are offering a competitive salary, plus 32 days holiday (inc bank holidays), workplace pension, life assurance (2 x salary), country store staff discount, company sick pay scheme, employee referral scheme, benefit hub app, health assured app and flu jab cover.
PARTS SUPERVISOR in Wymondham employer: Ernest Doe & Sons Ltd
As a Parts Supervisor, you will thrive in a supportive and dynamic work environment that prioritises excellent customer service and teamwork. With competitive salaries, generous holiday allowances, and a range of employee benefits including a pension scheme and health support, our company fosters a culture of growth and development, ensuring you have the tools and opportunities to excel in your role. Join us in a location that values both professional achievement and personal well-being, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land PARTS SUPERVISOR in Wymondham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Parts Supervisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and stock control. We recommend role-playing with a friend or family member to build your confidence and refine your answers.
✨Tip Number 3
Show off your knowledge of horticultural and agricultural machinery during interviews. Brush up on the latest products and trends so you can impress the hiring manager with your expertise and passion for the field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace PARTS SUPERVISOR in Wymondham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in retail or showroom environments. We want to see how your skills align with the role of Parts Supervisor, so don’t be shy about showcasing your sales experience and knowledge of horticultural or agricultural machinery.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your customer service skills and how you can support the daily operations of the parts department. We love a good story!
Show Off Your Organisational Skills:In your application, highlight your strong organisational skills and ability to prioritise tasks. We need someone who can keep things running smoothly, especially during busy times, so give us examples of how you've managed this in the past.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Ernest Doe & Sons Ltd
✨Know Your Products
Familiarise yourself with horticultural and agricultural machinery/products before the interview. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role and ready to provide excellent customer service.
✨Showcase Your Sales Skills
Prepare examples of your previous sales experience and how you’ve met targets in the past. Be ready to discuss specific situations where you upsold products or handled customer inquiries effectively, as this is crucial for the Parts Supervisor role.
✨Demonstrate Team Spirit
Since this role involves supporting a team and acting as an escalation point, think of instances where you've successfully collaborated with others. Highlight your ability to maintain high standards and help your team perform at their best, even under pressure.
✨Be Ready for Practical Scenarios
Expect questions about stock control and showroom presentation. Prepare to discuss how you would handle stock movement, manage inventory, and ensure products are well presented. This will show that you understand the operational side of the role.
