At a Glance
- Tasks: Assist customers with machinery parts queries and ensure excellent service delivery.
- Company: Join a well-established team at our Sutterton branch in Lincolnshire.
- Benefits: Enjoy 32 days annual leave, competitive salary, and various employee perks.
- Other info: Immediate start available with opportunities for overtime and career growth.
- Why this job: Be part of a dynamic environment where your customer service skills shine.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 20250 - 24750 £ per year.
We are currently recruiting for a Parts Advisor to join our existing and established team at our Sutterton branch, based in Lincolnshire.
Role Purpose
Reporting directly to the Parts & Retail Manager, you will be responsible for assisting with the day-to-day queries regarding machinery parts from customers and technicians. Your role will be to ensure delivery of excellent customer service at all times by dispatching and dealing with customer orders and helping with enquiries relating to the products and services supplied by the Company either face to face or over the telephone.
Required Skills/Experience
- Excellent communication skills with the ability to deal diplomatically with customers and colleagues in a polite and professional manner
- Good knowledge of agricultural and/or horticultural parts is advantageous, however knowledge of parts within the motor industry would also be beneficial
- Excellent people skills and enjoy working with the general public
- Good understanding of the products we sell
- Familiarity of working in a retail environment and showroom experience (desirable)
- Enjoy working in a busy atmosphere and can cope under pressure during busy periods
- Good communication skills: face to face, email and telephone
- General computer skills and familiarity with email and internet use
- Excellent numeracy and literacy skills
- Attention to detail and accuracy with numbers, handling of cash, and card payments
- A team player-capable of working alone or with other team staff
- Able to use own initiative
- Smart & presentable appearance
- Motivated by sales and targets
Additional Information
- Start Date: Immediate, but subject to candidates notice period
- Hours: 39 hours per week basic - Monday to Thursday 8am to 4:30pm & Friday 8am to 3:30pm (with a 30-minute unpaid lunch) Saturdays as per rota. (Overtime paid at time and a half on completion of 39 hours Monday to Friday)
- Salary: Competitive, depending on experience
- Benefits: 32 days annual leave including bank holidays, Company Sick Pay Scheme, Workplace Pension, Employee Referral Bonus Scheme, Winter Flu Jab Service, Car Tyre Discount, Staff Discount in Country Stores and Life Assurance Cover (2 x salary)
PARTS ADVISOR in Sutterton employer: Ernest Doe & Sons Ltd
Ernest Doe & Sons Ltd. is an exceptional employer that values its employees by fostering a supportive work culture and providing ample opportunities for professional growth within the agricultural sector. Located in the picturesque Suffolk area, the company offers competitive commission structures, a company car, and a collaborative environment where your contributions directly impact customer satisfaction and business success.
StudySmarter Expert Advice🤫
We think this is how you could land PARTS ADVISOR in Sutterton
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
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✨Show Off Your Customer Service Skills
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Some tips for your application 🫡
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Tailor Your CV for Retail:When applying for a full-time role like this one at Ernest Doe & Sons Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Ernest Doe & Sons Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Ernest Doe & Sons Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Ernest Doe & Sons Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
