At a Glance
- Tasks: Repair and maintain horticultural machinery while delivering top-notch customer service.
- Company: Join a respected and supportive business in the heart of Suffolk.
- Benefits: Enjoy competitive pay, bonuses, 32 days holiday, and a range of employee perks.
- Other info: Flexible hours available, with great opportunities for growth in a dynamic team.
- Why this job: Get hands-on experience with diverse equipment and make a real difference for customers.
- Qualifications: Knowledge of horticultural machinery and strong problem-solving skills are a plus.
The predicted salary is between 25000 - 35000 € per year.
We are currently seeking a motivated and skilled, part-time or full-time, Horticultural Service Technician to join our established team at our Marlesford branch in Suffolk. This is an excellent opportunity to become part of a respected and supportive business, working with a wide range of horticultural equipment.
The Role
Reporting directly to the Service Manager, you will be responsible for the repair, maintenance, and servicing of horticultural machinery sold by our sales departments. This is a hands-on role requiring technical expertise, problem-solving skills, and a strong customer-focused approach.
Key Responsibilities
- Diagnose faults and carry out repairs and servicing on horticultural equipment
- Maintain and repair machinery to a high standard for our customers
- Work on a variety of equipment including grass, garden, utility, and small agricultural machinery
- Identify hydraulic and electrical issues using modern diagnostic tools and software
- Deliver excellent customer service both in person and over the phone
- Work independently and collaboratively within the service team
- Handle equipment safely, including some heavy lifting (with appropriate care and assistance when required)
About You
- Knowledge of domestic or professional grass machinery (advantageous)
- Good understanding of horticultural, garden, utility, or small agricultural machinery
- Ability to diagnose and repair hydraulic and electrical faults
- Strong communication and customer-service skills
- Comfortable using computers and diagnostic systems
- Self-motivated with the ability to use your own initiative
- A team player with a flexible approach to work
- Full, clean UK driving licence
Start date: subject to notice period
Hours: 24 hours per week or 39 hours per week (1-hour unpaid lunch)
Salary: competitive, dependent upon experience, with bonus and company mobile phone
Benefits: competitive salary, bonus, company mobile phone, 32 days holiday (pro-rata for part-time, including bank holidays), workplace pension, life assurance (2 × salary), country-store staff discount, company sick pay scheme, employee referral scheme, benefit hub app, health assured app and flu jab cover.
HORTICULTURAL SERVICE TECHNICIAN in Suffolk employer: Ernest Doe & Sons Ltd
Join our esteemed team at the Marlesford branch in Suffolk as a Horticultural Service Technician, where you will enjoy a supportive work culture that values your technical skills and customer service expertise. With competitive salaries, generous holiday allowances, and a range of employee benefits including a workplace pension and health support, we are committed to fostering your professional growth and ensuring a rewarding work experience in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land HORTICULTURAL SERVICE TECHNICIAN in Suffolk
✨Tip Number 1
Get to know the company! Research their values and recent projects. When you walk into that interview, you want to show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it’s showtime.
✨Tip Number 3
Show off your skills! Bring along examples of your previous work or any relevant projects. This is your chance to demonstrate your technical expertise and problem-solving skills in action.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot them a quick thank-you email. It shows you’re keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace HORTICULTURAL SERVICE TECHNICIAN in Suffolk
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your technical expertise and problem-solving skills in your application. We want to see how your experience with horticultural machinery can benefit our team!
Tailor Your Application:Don’t just send a generic CV! Tailor your application to reflect the specific requirements of the Horticultural Service Technician role. We love seeing candidates who take the time to connect their skills to what we do.
Be Customer-Focused:Since this role involves a lot of customer interaction, emphasise your strong communication and customer service skills. We’re looking for someone who can deliver excellent service both in person and over the phone!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board with our fantastic team!
How to prepare for a job interview at Ernest Doe & Sons Ltd
✨Know Your Machinery
Familiarise yourself with the types of horticultural equipment mentioned in the job description. Brush up on your knowledge of grass, garden, utility, and small agricultural machinery. Being able to discuss specific models and their maintenance will show your technical expertise.
✨Show Off Your Problem-Solving Skills
Prepare examples of past experiences where you diagnosed and repaired faults in machinery. Think about how you approached the problem, what tools you used, and the outcome. This will demonstrate your hands-on experience and ability to think critically under pressure.
✨Customer Service is Key
Since this role involves direct customer interaction, be ready to discuss how you've provided excellent customer service in previous roles. Share specific instances where you went above and beyond to help a customer, as this will highlight your customer-focused approach.
✨Be Ready for Technical Questions
Expect questions related to hydraulic and electrical issues, as well as the diagnostic tools you’ve used. Brush up on relevant terminology and be prepared to explain your thought process when troubleshooting. This will showcase your technical knowledge and confidence in the field.
