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For Companies At a Glance
- Tasks: Repair and maintain agricultural equipment while providing excellent customer service.
- Company: Join Ernest Doe & Sons Ltd, a leader in machinery manufacturing.
- Benefits: Enjoy 32 days holiday, a company van, and workplace perks like life assurance and discounts.
- Why this job: Be part of a dynamic team, work independently, and make a real impact in the agricultural sector.
- Qualifications: Experience in the agricultural industry is a plus; strong problem-solving skills are essential.
- Other info: Immediate start available; full-time hours with overtime pay.
The predicted salary is between 25000 - 35000 £ per year.
Overview
We’re looking for a Service Technician to become a part of our professional team at our Fakenham branch in Norfolk. This is a fantastic opportunity to work with a well-established company trading and operating from 20 locations, covering Essex, Herts, Suffolk, Norfolk, Cambridge, Lincolnshire, Kent, Surrey and Sussex. Over the last 18 months, we have won the New Holland Service Excellence (Net Promoter Score) Award (Agriculture), New Holland Telehandler Dealer of the Year (Agriculture), Dalbo European Dealer of the Year (Agriculture) and Hyundai Dealer of the Year (Construction).
What You’ll Be Doing
As a Service Technician, you’ll play a key role in maintaining and repairing a variety of machinery sold by our sales teams. You’ll report directly to the Service Manager and take pride in delivering excellent service to our customers across the region.
What We’re Looking For
We’re seeking someone who is practical, proactive, and customer-focused, with a strong technical background. Ideally, you’ll bring:
- Experience in the Agricultural or Horticultural industry (preferred)
- Strong diagnostic and repair skills, including use of the latest software
- Ability to handle internal, warranty, and chargeable repairs with precision
- Confidence working with heavy machinery and tools
- A strong sense of initiative and ability to work independently or as part of a team
- Excellent communication and customer service skills
- A full, clean UK driving licence
- Good general fitness and a professional appearance
- Commitment to following health and safety procedures at all times
Additional Information
- Start Date: Immediate (subject to replacement of current role)
- Hours: 39 hours per week, Mon–Thu: 8am–5pm, Fri: 8am–4pm (1-hour unpaid lunch break)
- Salary: Competitive hourly rate (based on experience)
- Benefits: 32 days holiday (inc bank holidays), as well as a company van, workplace pension, life assurance (2 x salary), country store staff discount, company sick pay scheme, flu jabs and employee referral scheme.
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SERVICE TECHNICIAN employer: Ernest Doe & Sons Ltd
Contact Detail:
Ernest Doe & Sons Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SERVICE TECHNICIAN
✨Tip Number 1
Familiarise yourself with the latest agricultural machinery and equipment. Understanding the specific models and their common issues will help you stand out during interviews, as you'll be able to demonstrate your knowledge and readiness to tackle repairs.
✨Tip Number 2
Network within the agricultural industry. Attend local events or join online forums where professionals discuss machinery and repairs. This can lead to valuable connections and insights that may give you an edge when applying for the Service Technician role.
✨Tip Number 3
Showcase your customer service skills in conversations. Since this role is customer-facing, practice how you would communicate effectively with clients about their equipment issues, ensuring they feel heard and valued.
✨Tip Number 4
Prepare for practical assessments. If the interview process includes a hands-on component, brush up on your diagnostic and repair skills using the latest software. Being confident in your technical abilities will impress potential employers.
We think you need these skills to ace SERVICE TECHNICIAN
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Service Technician role. Tailor your application to highlight your relevant experience in the agricultural industry.
Highlight Relevant Experience: Make sure to emphasise any previous experience you have with agricultural or horticultural machinery. Include specific examples of repairs you've successfully completed and any software you've used for diagnostics.
Showcase Customer Service Skills: Since this is a customer-facing role, include examples that demonstrate your excellent customer service skills. Mention situations where you effectively liaised with customers or suppliers.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ernest Doe & Sons Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with agricultural machinery and any relevant software you’ve used for diagnostics. Highlight specific examples of repairs you've successfully completed, as this will demonstrate your hands-on expertise.
✨Emphasise Customer Service Abilities
Since this role is customer-facing, it's crucial to convey your excellent customer service skills. Share instances where you've effectively communicated with customers or resolved their issues, showcasing your ability to maintain a positive relationship.
✨Demonstrate Initiative and Teamwork
Discuss your ability to work independently as well as part of a team. Provide examples of situations where you took the initiative to solve a problem or collaborated with colleagues to achieve a common goal.
✨Understand Health and Safety Practices
Familiarise yourself with health and safety regulations relevant to the agricultural industry. Be ready to discuss how you prioritise safety in your work, as this is essential for the role and shows your commitment to maintaining a safe working environment.
