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- Tasks: Join our team to repair and maintain horticultural equipment in a hands-on workshop role.
- Company: Ernest Doe is a leading supplier of horticultural machinery with a focus on quality service.
- Benefits: Enjoy competitive pay, 32 days holiday, and perks like staff discounts and a pension scheme.
- Why this job: Be part of a close-knit team, enhance your skills, and contribute to customer satisfaction.
- Qualifications: Experience with garden machinery and strong diagnostic skills are essential; a full UK driving licence is required.
- Other info: Permanent, full-time position with overtime pay and a supportive work environment.
The predicted salary is between 30000 - 42000 £ per year.
We're looking for a Service & PDI Technician to join our busy team at our Esher branch located in Surrey. This is a hands-on, workshop-based role where you'll be responsible for the repair, assembly, and maintenance of horticultural equipment sold by our sales departments.
What You’ll Be Doing:
- Assembling and servicing horticultural machinery and small agricultural equipment
- Diagnosing mechanical, hydraulic, and electrical faults using modern diagnostic tools
- Performing high-quality repairs and maintenance work
- Supporting customer satisfaction through excellent technical service
- Working independently and collaboratively within a close-knit workshop team
What We’re Looking For:
- Experience repairing and maintaining utility, garden, or professional grass machinery
- Solid diagnostic skills (hydraulic & electrical systems preferred)
- Good computer literacy and confident using diagnostic software
- Strong communication and customer service skills
- Self-motivated, reliable, and physically capable (some lifting involved)
- Full UK driving licence
Additional Info:
- Start Date: ASAP (subject to notice period)
- Location: Esher, Surrey, KT10 9AD
- Hours: 7:30am to 5pm, Monday to Friday (1hr unpaid lunch)
- Overtime: paid at time and a half following the completion of contracted hours
- Contract: Permanent, full-time, 42.5 hours per week
- Salary: Competitive, depending upon experience, hourly paid
- 32 days holiday (including bank holidays)
- Company Sick Pay Scheme & Life Assurance (2x salary), Workplace Pension, Employee Referral Bonus, Staff discount in Country Stores, Winter Flu Jab Service & Wellbeing Focus Group
If you are interested please get in touch for further information or view all of our current vacancies on our website - www.ernestdoe.com/vacancies/
Service Technician employer: Ernest Doe & Sons Ltd
Contact Detail:
Ernest Doe & Sons Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician
✨Tip Number 1
Familiarise yourself with the specific types of horticultural machinery and equipment that the company sells. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your diagnostic skills, especially for hydraulic and electrical systems. Consider practising with similar equipment or tools to showcase your hands-on experience during discussions with the team.
✨Tip Number 3
Prepare to discuss examples of how you've provided excellent customer service in previous roles. Highlighting your communication skills and ability to work collaboratively will set you apart from other candidates.
✨Tip Number 4
Make sure to convey your self-motivation and reliability during the interview. Share instances where you've taken initiative or worked independently to solve problems, as this aligns well with the job's requirements.
We think you need these skills to ace Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in repairing and maintaining horticultural or agricultural equipment. Use specific examples to demonstrate your diagnostic skills and technical expertise.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your hands-on experience, ability to work independently and as part of a team, and your commitment to customer satisfaction.
Highlight Relevant Skills: In your application, emphasise your solid diagnostic skills, computer literacy, and any experience with hydraulic and electrical systems. These are key attributes the company is looking for.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ernest Doe & Sons Ltd
✨Showcase Your Technical Skills
Make sure to highlight your experience with repairing and maintaining horticultural machinery. Be prepared to discuss specific examples of past work, especially any diagnostic challenges you've faced and how you resolved them.
✨Demonstrate Problem-Solving Abilities
During the interview, expect questions that assess your diagnostic skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing how you approach mechanical, hydraulic, and electrical faults.
✨Emphasise Teamwork and Communication
Since this role involves working closely with a team, be ready to discuss your experiences in collaborative environments. Highlight instances where your communication skills contributed to customer satisfaction or team success.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about the types of equipment you'll be working on, the team dynamics, or opportunities for professional development within the company.
