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For Companies At a Glance
- Tasks: Repair and maintain equipment while mentoring apprentices in a dynamic team environment.
- Company: Join a well-established company in Albourne, West Sussex, known for its supportive culture.
- Benefits: Enjoy 32 days of leave, competitive salary, and perks like discounts and sick pay.
- Why this job: Be part of a team that values growth, customer service, and hands-on experience.
- Qualifications: Experience in the industry, strong diagnostic skills, and a full clean driver’s license required.
- Other info: Immediate start available; overtime paid at time and a half.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
We are looking for a Part-time motivated Horticultural Service Technician with strong mechanical skills and a positive, customer-focused attitude at our Littleport Branch in Cambridgeshire.
About us:
Ernest Doe & Sons is a long-established, family-run business with over 100 years of experience supplying agricultural, construction, and groundcare machinery across East Anglia, the South East and East Midlands. With a proud heritage dating back to 1898, we have built a strong reputation for providing quality products, expert advice, and exceptional customer service. Our philosophy is simple: To supply the best products and then to support them with the service facilities and expertise to keep them running perfectly.
Reporting directly to the Service Manager, you will be responsible for the repair, servicing, and maintenance of horticultural machinery supplied by our sales departments.
Your responsibilities will include:
- Repairing and maintaining horticultural equipment for customers
- Diagnosing faults and carrying out service and repair work efficiently
- Diagnosing hydraulic and electrical faults using modern diagnostic software
- Servicing domestic and professional grass machinery
- Working on a range of utility, garden, and small agricultural machinery
- Ensuring high standards of workmanship and safety at all times
- Providing excellent customer service both in person and over the phone
- Working independently and as part of the wider service team
Required Skills & Experience:
- Knowledge of domestic or professional grass machinery is advantageous
- Experience repairing and maintaining horticultural or groundcare equipment
- Good understanding of utility, garden, or small agricultural machinery
- Ability to diagnose hydraulic and electrical faults
- Strong problem-solving skills and attention to detail
- Comfortable with physical work, including lifting equipment where required
- Ability to work independently using your own initiative as well as within a team
- Good communication skills
- Competent in the use of computers
- Excellent customer service skills both face-to-face and over the telephone
- Self-motivated with a proactive approach to work
- Full clean driving licence
Additional Information:
Start Date: Immediate
Location: Littleport, Cambridgeshire, CB6 1SE
Hours: 16 hours per week across 2 days, 8am to 5pm Tuesday and Wednesday (1-hour unpaid lunch) – Flexibility may be offered in working days.
Contract: Permanent, part-time, hourly paid
Salary: £Competitive, depending on experience
Rewards:32 days annual leave including bank holidays, Company Sick Pay Scheme, Workplace Pension, Employee Referral Bonus Scheme, Winter Flu Jab Service, Wellbeing Focus Group, Staff Discount in Country Stores and Life Assurance Cover (2 x salary)
Contact Detail:
Ernest Doe & Sons Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician
✨Tip Number 1
Familiarise yourself with the specific equipment and brands that the company sells. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any mentoring or training experience you have when discussing your background. Since the role involves overseeing apprentices, showcasing your ability to teach and guide others will set you apart.
✨Tip Number 3
Prepare examples of how you've successfully diagnosed and repaired faults in the past. Being able to share specific instances will illustrate your problem-solving skills and technical expertise.
✨Tip Number 4
Demonstrate your customer service skills by preparing to discuss how you've effectively communicated with customers in previous roles. This is crucial as the position is customer-facing and requires excellent interpersonal skills.
We think you need these skills to ace Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Technician. Focus on your ability to diagnose faults, carry out repairs, and any mentoring experience you have with apprentices.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as customer service abilities and health and safety practices.
Showcase Your Experience: When detailing your work history, include specific examples of past roles where you successfully repaired equipment or mentored others. Use metrics if possible to demonstrate your impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a technical role.
How to prepare for a job interview at Ernest Doe & Sons Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your previous experience in diagnosing and repairing equipment. Highlight specific examples where you successfully resolved issues, as this will demonstrate your expertise and problem-solving abilities.
✨Emphasise Mentoring Experience
Since the role involves mentoring apprentices, share any relevant experiences you have in training or guiding others. This shows your willingness to help others develop and your leadership potential.
✨Demonstrate Customer Service Skills
As this is a customer-facing role, be ready to discuss how you've handled customer interactions in the past. Provide examples of how you ensured customer satisfaction and resolved any issues effectively.
✨Prepare for Health and Safety Questions
Familiarise yourself with health and safety practices relevant to the industry. Be ready to discuss how you adhere to these practices in your work, as this is crucial for maintaining a safe working environment.