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- Tasks: Lead a team, manage operations, and ensure top-notch service in our busy Service Department.
- Company: Join Ernest Doe, a reputable company in agricultural and horticultural machinery.
- Benefits: Enjoy a competitive salary, company vehicle, 32 days holiday, and employee perks.
- Why this job: Be part of a dynamic team focused on customer satisfaction and professional growth.
- Qualifications: Experience in service management, strong communication skills, and a passion for machinery required.
- Other info: Immediate start available; check our website for more details.
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for a proactive and experienced Service Manager to lead the Service Department at our Marlesford Branch in Suffolk. If you’re driven by excellent customer service, strong team leadership, and have a good understanding of agricultural and/or horticultural machinery, we’d love to hear from you!
About the Role:
As Service Manager, you'll oversee the smooth operation of our busy Service Department, covering both agricultural and domestic/professional horticultural machinery. You’ll manage and support a team of technicians, ensure top-quality repairs, maintain strong customer relationships, and contribute to the overall profitability of the department.
Key Responsibilities:
- Lead, mentor, and support service technicians to deliver outstanding service and repairs
- Manage departmental operations, scheduling, and workload allocation
- Build and maintain strong relationships with customers
- Monitor and report on profit/loss and overall performance
- Ensure communication flows effectively between management, staff, and customers
What We’re Looking For:
- Experience in a service manager or supervisor role (agriculture/horticulture a plus)
- Strong understanding of machinery and repair processes
- Excellent verbal and written communication skills
- Confident in handling staff-related matters and problem-solving
- Highly organised with the ability to multitask and manage time effectively
- Discreet, professional, and customer-focused
What’s on Offer:
- Competitive salary + profit-related bonus
- Company vehicle
- 32 days holiday (incl. bank holidays)
- Company sick pay scheme & workplace pension
- Life assurance (2x salary)
- Staff discount in Country Stores
- Winter flu jab, wellbeing support & employee referral bonuses
Working Hours:
Monday to Friday, 8am – 5.30pm (1-hour unpaid lunch). Additional hours may be required during peak times (e.g., harvest) and occasional Saturdays.
We are looking for someone to start immediately, subject to any notice periods. If you are interested please get in touch or head to our website for further information - www.ernestdoe.com/vacancies/
Service Manager employer: Ernest Doe & Sons Ltd
Contact Detail:
Ernest Doe & Sons Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Familiarise yourself with the specific agricultural and horticultural machinery that the company deals with. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare examples of how you've successfully led a team in previous roles. Highlight your leadership style and how it contributed to improved service delivery or team performance.
✨Tip Number 3
Research the company’s values and customer service philosophy. Be ready to discuss how your approach aligns with theirs, showcasing your commitment to excellent customer service.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service management, particularly in agriculture or horticulture. Emphasise your leadership skills and any specific machinery knowledge that aligns with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and team leadership. Mention specific examples of how you've successfully managed teams and improved service delivery in previous roles.
Highlight Key Skills: In your application, clearly outline your communication skills, organisational abilities, and problem-solving capabilities. Use bullet points to make these stand out and relate them directly to the responsibilities mentioned in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Manager role.
How to prepare for a job interview at Ernest Doe & Sons Ltd
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team of technicians. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and motivated teams in the past.
✨Demonstrate Your Technical Knowledge
Make sure you have a solid understanding of agricultural and horticultural machinery. Brush up on common repair processes and be ready to discuss any relevant experience you have in this area.
✨Prepare for Customer Relationship Questions
Strong customer relationships are key in this role. Think of specific instances where you've built rapport with customers or resolved conflicts effectively, and be ready to share these stories.
✨Highlight Your Organisational Skills
The role requires excellent multitasking and time management abilities. Prepare to discuss how you prioritise tasks and manage workloads, especially during busy periods like harvest.
