Service Manager in Suffolk

Service Manager in Suffolk

Suffolk Full-Time 36000 - 60000 £ / year (est.) No working from home possible
Ernest Doe & Sons Ltd

At a Glance

  • Tasks: Lead a team to deliver top-notch service and repairs in our busy Service Department.
  • Company: Join a reputable company focused on customer satisfaction and team success.
  • Benefits: Enjoy a competitive salary, bonus, company vehicle, and generous holiday allowance.
  • Other info: Dynamic work environment with opportunities for growth and development.
  • Why this job: Make a real impact by leading a passionate team and enhancing customer experiences.
  • Qualifications: Experience in service management and a solid understanding of machinery is essential.

The predicted salary is between 36000 - 60000 £ per year.

About us: Ernest Doe & Sons is a long-established, family-run business with over 100 years of experience supplying agricultural, construction, and groundcare machinery across the South and East of England. With a proud heritage dating back to 1898, we have built a strong reputation for providing quality products, expert advice, and exceptional customer service. Our philosophy is simple: To supply the best products and then to support them with the service facilities and expertise to keep them running perfectly. About you: We’re looking for a proactive and experienced Service Manager to lead the Service Department at our Marlesford Branch in Suffolk. If you’re driven by excellent customer service, strong team leadership, and have a good understanding of agricultural and/or horticultural machinery, we’d love to hear from you! About the Role: As Service Manager, you\'ll oversee the smooth operation of our busy Service Department, covering both agricultural and domestic/professional horticultural machinery. You’ll manage and support a team of technicians, ensure top-quality repairs, maintain strong customer relationships, and contribute to the overall profitability of the department. Key Responsibilities: Lead, mentor, and support service technicians to deliver outstanding service and repairs Manage departmental operations, scheduling, and workload allocation Build and maintain strong relationships with customers Monitor and report on profit/loss and overall performance Ensure communication flows effectively between management, staff, and customers What We’re Looking For: Experience in a service manager or supervisor role (agriculture/horticulture a plus) Strong understanding of machinery and repair processes Excellent verbal and written communication skills Confident in handling staff-related matters and problem-solving Highly organised with the ability to multitask and manage time effectively Discreet, professional, and customer-focused What’s on Offer: Competitive salary profit-related bonus Company vehicle 32 days holiday (incl. bank holidays) Company sick pay scheme & workplace pension Life assurance (2x salary) Staff discount in Country Stores Winter flu jab, wellbeing support & employee referral bonuses Working Hours: Monday to Friday, 8am – 5.30pm (1-hour unpaid lunch) Additional hours may be required during peak times (e.g., harvest) and occasional Saturdays We are looking for someone to start immediately, subject to any notice periods. If you are interested please get in touch or head to our website for further information - www.ernestdoe.com/vacancies/

Service Manager in Suffolk employer: Ernest Doe & Sons Ltd

At Ernest Doe, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and customer service excellence. Our Marlesford Branch in Suffolk provides a dynamic environment where you can grow your career as a Service Manager, with opportunities for professional development, competitive benefits including a company vehicle, generous holiday allowance, and a focus on employee wellbeing. Join us to be part of a dedicated team that is committed to delivering outstanding service in the agricultural and horticultural sectors.

Ernest Doe & Sons Ltd

Contact Details:

Ernest Doe & Sons Ltd Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Service Manager in Suffolk

Tip Number 1

Network like a pro! Reach out to your connections in the agricultural and horticultural sectors. You never know who might have a lead on a Service Manager role or can put in a good word for you.

Tip Number 2

Prepare for interviews by researching the company and its services. Show us that you understand their operations and how you can contribute to the success of the Service Department.

Tip Number 3

Practice your communication skills! As a Service Manager, you'll need to convey information clearly to both your team and customers. Role-play common scenarios with a friend to boost your confidence.

Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at the Marlesford Branch.

We think you need these skills to ace Service Manager in Suffolk

Customer Service
Team Leadership
Understanding of Agricultural Machinery
Understanding of Horticultural Machinery
Technical Knowledge of Repair Processes
Verbal Communication Skills
Written Communication Skills

Some tips for your application 🫡

Tailor Your CV:Make sure your CV highlights your experience in service management, especially in agriculture or horticulture. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!

Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and team leadership. We love hearing personal stories that connect your experience to the role, so let your personality come through.

Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Keep it clear, concise, and professional. We appreciate a well-structured application that’s easy to read!

Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!

How to prepare for a job interview at Ernest Doe & Sons Ltd

Know Your Machinery

Brush up on your knowledge of agricultural and horticultural machinery. Be prepared to discuss specific models and repair processes, as this will show your expertise and passion for the field.

Showcase Your Leadership Skills

Think of examples where you've successfully led a team or mentored others. Highlight your ability to motivate and support technicians, as this is crucial for the Service Manager role.

Customer Relationships Matter

Prepare to talk about how you've built and maintained strong customer relationships in the past. Share specific instances where your customer service skills made a difference, as this aligns with the company's focus.

Be Organised and Ready to Multitask

Demonstrate your organisational skills by discussing how you manage workloads and schedules. Mention any tools or methods you use to stay on top of tasks, especially during busy periods like harvest.