We are looking for an efficient and enthusiastic Precision Farming Support Assistant to join our well-established Precision Farming team at Head Office, based in Maldon, Essex.
Role Purpose:
Reporting directly to the Precision Farming Manager, you will be responsible for providing telematics and Precision Farming support to our customers.
Key Responsibilities:
- Provide telematics and Precision Farming support to customers from the Ulting Sales Office, including responding to customer enquiries via the help line.
- Install, set up and maintain customer telematics accounts, ensuring information is recorded accurately and kept up to date.
- Manage subscriptions and activations for correction signals and telematics, providing clear advice and guidance where required.
- Support customers with system training, helping them to get the best from their telematics and Precision Farming equipment.
- Use initiative to troubleshoot issues, liaise with colleagues and escalates matters where appropriate.
What We're Looking For:
- Good knowledge of GPS operating systems, the precision farming market and agricultural practices is desirable, although related skills would be considered.
- Previous experience of working within an agriculture-related field is desirable.
- Strong communication skills with a professional telephone manner and confidence in dealing with people at all levels.
- Discreet and trustworthy when handling confidential information.
- Excellent organisational skills with the ability to multitask and adapt in a fast-paced environment.
- Exceptional accuracy and attention to detail across written communication and numerical data.
- Proficient in Microsoft Office, including Word, Excel and PowerPoint.
- Self-motivated, approachable and a team player, with the ability to work independently and use initiative.
- Well-presented and detail-oriented.
- Full driving licence.
Additional Information
Start Date: Immediate, but subject to successful candidates notice period
Hours: 42.5 hours per week, 8am to 5.30pm Monday to Friday (1-hour unpaid lunch break) -
Additional hours as required which may include weekends as per rota especially during peak
Contract: Permanent, Full time, Salaried
Rewards:
- competitive salary
- 32-days holiday (inc bank holidays)
- workplace pension
- life assurance (2 x salary)
- country store staff discount
- car tyre discount
- company sick pay scheme
- flu jabs
- employee referral scheme
Precision Farming Support Assistant employer: Ernest Doe & Sons Ltd
Ernest Doe & Sons Ltd. is an exceptional employer that values its employees by fostering a supportive work culture and providing ample opportunities for professional growth within the agricultural sector. Located in the picturesque Suffolk area, the company offers competitive commission structures, a company car, and a collaborative environment where your contributions directly impact customer satisfaction and business success.
