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For Companies At a Glance
- Tasks: Lead and manage busy Parts Departments, ensuring smooth operations and excellent customer service.
- Company: Join Ernest Doe & Sons Ltd, a friendly team in the agricultural and machinery sector.
- Benefits: Enjoy competitive salary, profit-related bonus, company vehicle, and 32 days holiday.
- Why this job: Be part of a supportive team, develop leadership skills, and make a real impact.
- Qualifications: Experience in Parts or Retail Management, strong communication, and IT skills required.
- Other info: Permanent, full-time role with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Overview
We’re looking for a keen and driven Parts & Retail Manager to lead our established team at our Albourne branch. This is a key leadership role within a collaborative, high-performing team that prides itself on delivering outstanding support to customers and colleagues alike.
Reporting to the Branch & Sales Manager, you’ll have full responsibility for the efficient and profitable operation of the Parts & Retail Department, including the showroom and goods inward area. You’ll manage the team, oversee day-to-day operations, and ensure clear, accurate communication between customers and the Parts function.
As Parts & Retail Manager, you’ll play a pivotal role in supporting our Sales and Service departments, while also working closely with key accounts, customers, and trade partners.
Key Responsibilities
- Manage and develop the Parts team
- Oversee showroom and goods inward operations
- Drive departmental efficiency and profitability
- Maintain strong communication with internal teams and customers
- Support major accounts and trade partners
- Work towards agreed targets and objectives
About You
- Previous management or supervisory experience (essential)
- Knowledge of Agricultural, Construction, and Groundcare products and parts (advantageous)
- Excellent verbal and written communication skills
- Organised, proactive, and able to multitask effectively
- Calm and composed under pressure
- Methodical problem-solver with strong attention to detail
- High level of IT competence
- Able to work independently and use your own initiative
- Discreet and professional when handling confidential matters
Additional Information
Location: Albourne, West Sussex, BN6 9BN
Start Date: Immediate, but subject to candidate notice period
Hours: 42.5-hrs per week: 8:00am to 5:30pm Monday to Friday (1hr unpaid lunch). Additional hours as required to include Saturdays and peak times e.g. harvest.
Contract: Permanent, Full time, Salaried
Salary: £Competitive, depending on experience
Benefits: 32 days annual leave including bank holidays, Company Sick Pay Scheme,
Workplace Pension, Employee Referral Bonus Scheme, Winter Flu Jab, Wellbeing Focus Group, Staff Discount in Country Stores and Life Assurance Cover (2 x salary)
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Parts & Retail Manager employer: Ernest Doe & Sons Ltd
Contact Detail:
Ernest Doe & Sons Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts & Retail Manager
✨Tip Number 1
Familiarise yourself with the specific agricultural and groundcare machinery that Ernest Doe & Sons Ltd deals with. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Ernest Doe & Sons Ltd on platforms like LinkedIn. They can provide valuable insights about the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've driven performance and improved customer service in previous roles.
✨Tip Number 4
Research the latest trends in parts management and retail operations within the agricultural sector. Being knowledgeable about industry developments can set you apart as a candidate who is proactive and forward-thinking.
We think you need these skills to ace Parts & Retail Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in parts or retail management. Emphasise your leadership skills and any specific knowledge of agricultural and groundcare machinery, as this is advantageous for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role. Mention how your previous experiences align with the responsibilities listed in the job description, such as managing teams and driving departmental performance.
Highlight Customer Service Skills: Since delivering excellent customer service is key to this role, provide examples in your application of how you've successfully managed customer relationships and resolved issues in past positions.
Showcase IT Proficiency: Mention your experience with IT systems for ordering, reporting, and inventory management. This will demonstrate your ability to handle the technical aspects of the role effectively.
How to prepare for a job interview at Ernest Doe & Sons Ltd
✨Show Your Leadership Skills
As a Parts & Retail Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to motivate and develop others.
✨Know Your Products
Familiarise yourself with agricultural and groundcare machinery, as this knowledge is advantageous for the role. Be ready to discuss specific products and how they relate to customer needs. Showing your expertise will impress the interviewers and demonstrate your commitment to the industry.
✨Emphasise Customer Service
Excellent customer service is key in this role. Prepare to share examples of how you've delivered outstanding service in previous positions. Discuss how you would handle difficult customer situations and ensure satisfaction, as this will show your proactive approach.
✨Demonstrate Organisational Skills
With responsibilities like stock control and showroom presentation, strong organisational skills are essential. Be ready to explain your methods for maintaining efficiency and accuracy in your work. Providing examples of how you've improved processes in the past can set you apart from other candidates.
