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- Tasks: Assist customers with machinery parts queries and ensure excellent service delivery.
- Company: Join the dynamic team at Ernest Doe & Sons Ltd, a leader in machinery manufacturing.
- Benefits: Enjoy 32 days annual leave, competitive salary, and staff discounts.
- Why this job: Be part of a busy environment where your people skills shine and make a difference.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Great opportunity for career growth in a supportive team atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the role at Ernest Doe & Sons Ltd. Reporting directly to the Parts & Retail Manager, you will be responsible for assisting with the day-to-day queries regarding machinery parts from customers and technicians. Your role will be to ensure delivery of excellent customer service at all times by dispatching and dealing with customer orders and helping with enquiries relating to the products and services supplied by the Company either face to face or over the telephone.
Required Skills / Experience
- Excellent communication skills with the ability to deal diplomatically with customers and colleagues in a polite and professional manner.
- Good knowledge of agricultural, construction and/or horticultural parts is advantageous; knowledge of parts within the motor industry would also be beneficial.
- Excellent people skills and enjoyment of working with the general public.
- Good understanding of the products we sell.
- Familiarity with working in a retail environment and showroom experience (desirable).
- Enjoy working in a busy atmosphere and can cope under pressure during busy periods.
- Good communication skills: face to face, email and telephone.
- General computer skills and familiarity with email and internet use.
- Excellent numeracy and literacy skills.
- Attention to detail and accuracy with numbers, handling of cash, and card payments.
- A team player – capable of working alone or with other team staff.
- Able to use own initiative.
- Smart & presentable appearance.
- Motivated by sales and targets.
Start Date Immediate, but subject to successful candidate's notice period.
Hours & Salary 39 hours per week (basic – 8am to 5pm Monday to Thursday, 8am to 4pm Friday). Saturdays as per rota. Overtime paid at time and a half upon completion of 39 hours Monday to Friday. Salary competitive, depending on experience.
Benefits
- 32 days annual leave including bank holidays.
- Company Sick Pay Scheme.
- Workplace Pension.
- Employee Referral Bonus Scheme.
- Winter Flu Jab Service.
- Car Tyre Discount.
- Staff Discount in Country Stores.
- Double salary death in service cover.
Seniority Level Entry level
Employment Type Full-time
Job Function Management and Manufacturing
Industry Machinery Manufacturing
PARTS ADVISOR employer: Ernest Doe & Sons Ltd
Contact Detail:
Ernest Doe & Sons Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PARTS ADVISOR
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ernest Doe & Sons Ltd. Understand their products and services, especially in the agricultural and construction sectors. This will help you answer questions confidently and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about dealing with customers and colleagues, it’s crucial to demonstrate your excellent people skills. Try role-playing common customer scenarios with a friend to get comfortable with handling queries and providing solutions.
✨Tip Number 3
Show off your sales motivation! During your interview, highlight any past experiences where you’ve met sales targets or provided exceptional customer service. Employers love to see candidates who are driven and can contribute to the team’s success.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It not only streamlines the process but also shows your enthusiasm for the role. Plus, you’ll be one step closer to joining our fantastic team!
We think you need these skills to ace PARTS ADVISOR
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be dealing with customers and colleagues, make sure your application highlights your excellent communication skills. Use clear and friendly language to show us you can handle queries like a pro!
Know Your Stuff: If you've got experience with agricultural, construction, or horticultural parts, let us know! Mention any relevant knowledge in your application to show us you're the right fit for the role.
Be Personable: We love team players who enjoy working with the public. Share examples of how you've provided great customer service in the past, whether face-to-face or over the phone, to help us see your people skills shine.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and get you on board as a Parts Advisor!
How to prepare for a job interview at Ernest Doe & Sons Ltd
✨Know Your Parts
Brush up on your knowledge of agricultural, construction, and horticultural parts. Being able to discuss specific products and their applications will show that you're not just a candidate, but someone who understands the industry.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about times when you dealt with difficult customers or resolved issues effectively. This will demonstrate your ability to handle queries diplomatically.
✨Show Your People Skills
Since this role involves a lot of interaction with customers and colleagues, be ready to showcase your communication skills. Practice answering questions clearly and confidently, and remember to maintain a friendly and professional demeanour throughout the interview.
✨Dress to Impress
Make sure you present yourself smartly for the interview. A professional appearance can make a great first impression, so choose an outfit that reflects the company's values and the role you're applying for.
