Parts Supervisor in Norwich

We are looking for a reliable and customer-focused, Parts Supervisor to join the team at our Wymondham branch, based in Norfolk.

Role Purpose:

Reporting to the Parts & Retail Manager, you will play a key role in delivering excellent customer service, supporting the team, and ensuring smooth operations across sales, stock control, and showroom presentation. You will also act as the escalation point in the Manager’s absence, helping to maintain high standards and team performance.

Essential Skills / Experience:

• Previous experience in a retail or showroom environment
• Sales experience and a target-driven mindset
• Knowledge of horticultural or agricultural machinery/products
• Experience in stock control or parts departments
• Support the daily operation of the parts department and showroom, allocating tasks as required
• Deliver outstanding customer service, responding to product and service enquiries both in person and remotely
• Maintain showroom standards, ensuring products are well presented, correctly priced, and fully stocked
• Process sales, quotations, and orders, including sourcing parts from suppliers and other branches
• Coordinate stock movement between depots and assist with stock control and regular stock checks
• Handle point-of-sale transactions, including cash and card payments, and generate invoices
• Promote products, special offers, and upsell where appropriate to maximise sales opportunities
• Assist with deliveries, including loading, unloading, and packing goods
• Build strong relationships with internal teams, suppliers, and customers
• Stay up to date with product knowledge through training and supplier updates
• Support the achievement of departmental targets and business objectives
• Ensure compliance with company procedures and health & safety standards
• Strong organisational skills with the ability to prioritise tasks in a fast-paced environment
• Excellent communication skills across face-to-face, phone, and email
• Customer-focused with a friendly and professional approach
• Confident handling transactions with accuracy and attention to detail
• A team player who can also work independently when needed
• Comfortable using IT systems, including email and basic computer applications
• Flexible and able to remain calm under pressure
• Ability to handle confidential information appropriately

Additional Information

Start Date: Immediate, but subject to candidates notice period

Location: Wymondham, Norfolk, NR18 0NN

Hours: 39 hours per week: Monday to Thursday 8am to 5pm, Friday 8am to 4pm (1-hour unpaid lunch), Overtime as required, including Saturday’s where needed to meet the needs of the branch, including seasonal peaks e.g. Harvest.

Contract: Permanent, Full-time, Hourly Paid

Salary: £Competitive, depending on experience (Overtime paid at time and a half on completion of 39 hours, Monday to Friday. Sundays or Bank Holidays will be paid at double time)

Benefits: We are offering a competitive salary, plus 32 days holiday (inc bank holidays), workplace pension, life assurance (2 x salary), country store staff discount, company sick pay scheme, employee referral scheme, benefit hub app, health assured app and flu jab cover.