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- Tasks: Repair and maintain groundcare machinery while providing excellent customer service.
- Company: Join Ernest Doe & Sons Ltd, a leading name in horticultural services.
- Benefits: Enjoy 32 days annual leave, staff discounts, and a workplace pension.
- Why this job: Be part of a dynamic team and develop your skills in a hands-on role.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
- Other info: Immediate start available with competitive salary and overtime pay.
The predicted salary is between 25000 - 35000 £ per year.
Join to apply for the HORTICULTURAL SERVICE TECHNICIAN role at Ernest Doe & Sons Ltd
2 days ago Be among the first 25 applicants
Join to apply for the HORTICULTURAL SERVICE TECHNICIAN role at Ernest Doe & Sons Ltd
We have an exciting opportunity for an enthusiastic Horticultural Service Technician to join the existing team here at our Esher branch, based in Surrey.
Role Purpose
Reporting to the Service Manager, your responsibility will be to repair and maintain all equipment associated with domestic groundcare machinery sold by the company’s sales department.
Main Responsibilities
- Repair and maintain equipment for customers associated with Groundcare machinery including tractors less than 140 HP.
- Knowledge of Utility Vehicles, Tractors and or commercial Grass Cutting Machinery.
- Diagnose faults and successfully carry out repairs which may be chargeable, warrantable or internal type jobs.
- Lifting of heavy machinery, applying common sense to items that require the assistance of special tools
- Liaise with customers and suppliers as required.
- Complete in full the job cards relating to work undertaken including machine detail, time and mileage and any accompanying documentation such as PDI sheets, Delivery forms and Photo’s as necessary.
- Attend training courses as required by the company to maintain satisfactory levels of compliance and understanding
Role Requirements
- Enjoy working in a busy atmosphere and can cope under pressure during busy periods
- Able to work alone and on your own initiative
- Maintain a good general level of health and fitness
- Excellent customer service skills as this is a customer facing role
Additional Information
- Start Date: Immediately, but subject successful candidates notice period
- Hours: 39hrs per week – 8am to 5pm, Monday to Thursday, 8am to 4pm Friday (1hr unpaid lunch) Overtime paid at time and a half on completion of 39hrs Monday to Friday
- Salary:
- ompetitive, depending upon experience
- Benefits: 32 days annual leave including bank holidays, Company Sick Pay Scheme, Workplace Pension, Employee Referral Bonus Scheme, Winter Flu Jab Service, Car Tyre Discount, Staff Discount in Country Stores and Life Insurance Cover (2 x salary)
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HORTICULTURAL SERVICE TECHNICIAN employer: Ernest Doe & Sons Ltd
Contact Detail:
Ernest Doe & Sons Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HORTICULTURAL SERVICE TECHNICIAN
✨Tip Number 1
Familiarise yourself with the specific types of groundcare machinery mentioned in the job description, such as tractors and utility vehicles. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your previous experience with repairing and maintaining similar equipment. Be ready to share specific examples of challenges you've faced and how you resolved them, as this will showcase your problem-solving skills.
✨Tip Number 3
Since customer service is a key part of this role, think of ways to highlight your communication skills. Consider preparing anecdotes that illustrate how you've successfully interacted with customers in past positions.
✨Tip Number 4
Research Ernest Doe & Sons Ltd and their values. Understanding the company culture and aligning your answers to reflect their ethos can give you an edge during the interview process.
We think you need these skills to ace HORTICULTURAL SERVICE TECHNICIAN
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Horticultural Service Technician role. Tailor your application to highlight relevant skills and experiences that match these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience with groundcare machinery, utility vehicles, or similar equipment. Mention specific tasks you have performed that relate to diagnosing faults and carrying out repairs.
Showcase Customer Service Skills: Since this is a customer-facing role, make sure to include examples of your excellent customer service skills. Describe situations where you successfully interacted with customers or resolved issues to demonstrate your ability to maintain good relationships.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ernest Doe & Sons Ltd
✨Know Your Equipment
Familiarise yourself with the types of groundcare machinery and utility vehicles that Ernest Doe & Sons Ltd deals with. Be prepared to discuss your experience with tractors and commercial grass cutting machinery, as this will show your technical knowledge and suitability for the role.
✨Demonstrate Problem-Solving Skills
Be ready to share examples of how you've diagnosed and repaired machinery in the past. Highlight specific instances where you successfully identified faults and carried out repairs, as this will demonstrate your hands-on experience and ability to work independently.
✨Customer Service Focus
Since this is a customer-facing role, prepare to discuss your approach to customer service. Think of examples where you've effectively communicated with customers or resolved their issues, showcasing your interpersonal skills and commitment to customer satisfaction.
✨Stay Fit and Ready
Given the physical demands of the job, it's important to convey your general health and fitness. You might want to mention any relevant experiences that demonstrate your ability to lift heavy machinery and use special tools safely and effectively.