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- Tasks: Support the horticultural service division and deliver exceptional customer experiences.
- Company: Join Ernest Doe & Sons Ltd, a leader in the horticultural industry.
- Benefits: Enjoy 32 days annual leave, competitive salary, and employee discounts.
- Why this job: Be part of a dynamic team and make a real difference in customer service.
- Qualifications: Experience in service departments and strong customer relationship skills are essential.
- Other info: Flexible working environment with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Role Purpose
Reporting to the Professional Grass Machinery Service Manager, you will support the smooth and efficient running of the horticultural service division. Working closely with workshop, parts, and warranty teams, you will deliver an exceptional service experience to our customers while supporting the wider service function.
Essential Skills/Experience
- Previous experience or strong understanding of a service department environment.
- Industry experience in horticultural, agricultural, construction, or automotive sectors advantageous.
- Proven ability to manage existing customer accounts and develop new customer relationships.
- Confident in handling a wide range of customer expectations with professionalism and empathy.
- Strong administrative skills, including accurate record‑keeping, job card preparation, and coordination with Parts and Warranty departments.
- Committed to delivering a high standard of customer service at all times.
- Self‑motivated, proactive, and able to work effectively using own initiative.
- Strong organisational skills with ability to multitask and prioritise in a busy environment.
- Demonstrates sound judgement, leadership capability, and ability to act decisively when required.
- Able to handle confidential information with discretion and integrity.
- Energetic and enthusiastic with a positive approach to customer engagement.
- Flexible and comfortable working across both office and workshop environments.
- Collaborative team player who contributes positively to the wider business.
Additional Information
- Start Date: Subject to candidate's notice period
- Hours: 40 hrs per week – 8am to 5pm Monday to Friday (1hr unpaid lunch). Additional hours incl. weekends as per rota especially during peak periods e.g. Harvest may be required.
- Salary: Competitive, depending upon experience
- Benefits: 32 days annual leave (including bank holidays); Company Sick Pay Scheme; Workplace Pension; Employee Referral Bonus Scheme; Winter Flu Jab Service; Staff Discount in Country Stores; Life Assurance Cover (2 x salary).
HORTICULTURAL SERVICE ADVISOR employer: Ernest Doe & Sons Ltd
Contact Detail:
Ernest Doe & Sons Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HORTICULTURAL SERVICE ADVISOR
✨Tip Number 1
Network like a pro! Reach out to folks in the horticultural and service sectors. Attend industry events or join online forums where you can connect with potential employers and learn about job openings before they even hit the market.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to discuss your previous experience in service departments. Use specific examples to demonstrate how you've managed customer accounts and built relationships in the past.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t just apply through the usual channels. Head over to our website and submit your application directly. It shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer’s mind. Plus, it’s a great opportunity to reiterate your enthusiasm for the role!
We think you need these skills to ace HORTICULTURAL SERVICE ADVISOR
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous experience you have in service departments, especially if it's in horticulture, agriculture, or similar fields. We want to see how your background can help us deliver exceptional service!
Be Customer-Focused: Since this role is all about customer service, share examples of how you've managed customer accounts and built relationships. We love seeing candidates who can handle expectations with professionalism and empathy.
Get Organised: Strong administrative skills are key for this position. Mention your experience with record-keeping and job card preparation. Show us that you can juggle tasks and keep everything running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Don’t miss out on the chance to join our team!
How to prepare for a job interview at Ernest Doe & Sons Ltd
✨Know Your Horticultural Stuff
Brush up on your knowledge of horticultural machinery and service processes. Familiarise yourself with common issues customers face and how to resolve them. This will show that you’re not just interested in the role, but that you genuinely understand the industry.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully managed customer relationships in the past. Think about times when you went above and beyond to meet customer expectations. This is crucial for a role that revolves around delivering exceptional service.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively. You might be asked about your experience with record-keeping or coordinating with different teams, so have specific examples at hand to illustrate your organisational prowess.
✨Be Energetic and Enthusiastic
Your attitude can make a big difference! Show your passion for the role and the company. A positive approach to customer engagement is key, so let your enthusiasm shine through during the interview. It’ll help you stand out as a collaborative team player.
