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- Tasks: Assist customers with machinery parts queries and ensure excellent service delivery.
- Company: Join a leading company in the agricultural and horticultural sector.
- Benefits: Enjoy 32 days annual leave, competitive salary, and various employee perks.
- Why this job: Be part of a dynamic team and make a difference in customer satisfaction.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Immediate start available with opportunities for overtime and career growth.
The predicted salary is between 24000 - 36000 £ per year.
Reporting directly to the Parts & Retail Manager, you will be responsible for assisting with the day-to-day queries regarding machinery parts from customers and technicians. Your role will be to ensure delivery of excellent customer service at all times by dispatching and dealing with customer orders and helping with enquiries relating to the products and services supplied by the Company either face to face or over the telephone.
Required Skills/Experience
- Excellent communication skills with the ability to deal diplomatically with customers and colleagues in a polite and professional manner
- Good knowledge of agricultural, and/or horticultural parts is advantageous, however knowledge of parts within the motor industry would also be beneficial
- Excellent people skills and enjoy working with the general public
- Good understanding of the products we sell
- Familiarity of working in a retail environment and showroom experience (desirable)
- Enjoy working in a busy atmosphere and can cope under pressure during busy periods
- Good communication skills: face to face, email and telephone
- General computer skills and familiarity with email and internet use
- Excellent numeracy and literacy skills
- Attention to detail and accuracy with numbers, handling of cash, and card payments
- A team player-capable of working alone or with other team staff
- Able to use own initiative
- Smart & presentable appearance
- Motivated by sales and targets
Additional Information
- Start Date: Immediate, but subject to successful candidates notice period
- Hours: 39 hours per week basic – 8am to 5pm Monday to Thursday, 8am to 4pm Friday, Saturdays as per rota. Overtime paid at time and a half on completion of 39 hours Monday to Friday
- Salary: Competitive, depending on experience
- Benefits: 32 days annual leave including bank holidays, Company Sick Pay Scheme, Workplace Pension, Employee Referral Bonus Scheme, Winter Flu Jab Service, Car Tyre Discount, Staff Discount in Country Stores and Death in Service Cover (2 x salary)
PARTS ADVISOR in Fakenham employer: Ernest Doe & Sons Ltd
Contact Detail:
Ernest Doe & Sons Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PARTS ADVISOR in Fakenham
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially in agricultural and horticultural parts. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Whether it's face-to-face or over the phone, being able to handle customer queries with ease is key. Try role-playing with a friend to get comfortable with different scenarios.
✨Tip Number 3
Show off your people skills! When you meet potential employers, be friendly and approachable. Remember, they want someone who can connect with customers and work well in a team, so let your personality shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace PARTS ADVISOR in Fakenham
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be dealing with customers and colleagues, make sure your application highlights your excellent communication skills. Use clear and friendly language to show us you can handle queries diplomatically and professionally.
Demonstrate Your Product Knowledge: If you've got experience with agricultural, horticultural, or motor parts, let us know! Mention any relevant knowledge in your application to show that you understand the products we sell and can assist our customers effectively.
Highlight Your Retail Experience: If you've worked in a retail environment before, share those experiences! We want to see how you’ve thrived in busy atmospheres and managed customer interactions, so don’t hold back on those details.
Keep It Neat and Professional: Make sure your application is well-organised and free of typos. A smart and presentable application reflects your attention to detail and professionalism, which are key for this role. And remember, apply through our website for the best chance!
How to prepare for a job interview at Ernest Doe & Sons Ltd
✨Know Your Parts
Before the interview, brush up on your knowledge of agricultural and horticultural parts, as well as parts from the motor industry. Being able to discuss specific products and their uses will show that you're genuinely interested and knowledgeable about the role.
✨Practice Your People Skills
Since this role involves a lot of customer interaction, practice your communication skills. Role-play common customer scenarios with a friend or family member to get comfortable handling queries and providing excellent service, both face-to-face and over the phone.
✨Showcase Your Team Spirit
Be ready to share examples of how you've worked effectively in a team or handled pressure in a busy environment. Highlighting your ability to collaborate and support colleagues will demonstrate that you’re a great fit for their team.
✨Dress to Impress
Make sure to present yourself smartly for the interview. A professional appearance can make a strong first impression, showing that you take the opportunity seriously and are ready to represent the company well.
