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- Tasks: Lead a dynamic team in the efficient operation of our Service Department.
- Company: Join a leading agricultural service provider with a focus on innovation.
- Benefits: Enjoy a competitive salary, bonus opportunities, and 32 days holiday.
- Other info: Work in a supportive environment with great career growth potential.
- Why this job: Make a real impact by managing a skilled team and enhancing customer satisfaction.
- Qualifications: Experience in machinery and people management is a plus.
The predicted salary is between 30000 - 40000 £ per year.
As the Agricultural Service Manager, you will be responsible for the efficient day-to-day operation of the Service Department, covering agricultural machinery repairs alongside professional and domestic horticultural machinery. The role involves leading and managing service staff, maintaining excellent customer relationships, and ensuring departmental profitability. You will act as a key link between management, customers, and technicians, ensuring clear, accurate, and timely communication at all times.
Duties & Responsibilities
- Oversee the daily running of the Service Department to ensure efficient workflow and high-quality service delivery
- Lead, organise, mentor, and supervise service technicians
- Plan and allocate work to technicians to maximise productivity and efficiency
- Maintain strong customer relationships, handling enquiries, issues, and complaints in a professional and diplomatic manner
- Manage departmental performance, including profit and loss reporting
- Monitor service standards and ensure work is completed in line with company procedures and manufacturer guidelines
- Manage staff-related matters confidently and fairly, in accordance with company policies
- Maintain accurate service records, reports, and administrative processes
Essential Skills & Experience
- Strong knowledge of agricultural and/or horticultural machinery (advantageous)
- Previous people management or supervisory experience, ideally within a busy service environment
- Understanding of profit and loss management and reporting
- Excellent verbal and written communication skills, with the ability to remain calm and diplomatic during busy periods
- Highly organised, with the ability to multitask and prioritise effectively
- Confident in handling staff matters in line with company procedures
- Proactive, structured, and solutions-focused approach to problem solving
- Ability to communicate effectively at all levels of the business
- Discretion when dealing with confidential matters
- Ability to manage customer expectations without overcommitting
- Capable of working independently and using own initiative
- Good general level of health and fitness
- Professional appearance
Start Date: Immediate, subject to successful candidates notice period
Hours: 42 hrs. per week – 8am to 5.30pm Monday to Friday (1-hour unpaid lunch). Additional hours may be required to include alternate Saturdays and peak times e.g. harvest
Salary: Competitive (dependent on experience) plus company vehicle and profit-related bonus
Benefits: We are offering a competitive salary, plus profit-related bonus, as well as 32-days holiday (inc bank holidays), company vehicle, workplace pension, life assurance (2 x salary), country store staff discount, company sick pay scheme, flu jabs and employee referral scheme.
Agricultural Service Manager: Lead Tech Team & Profitability in Colchester employer: Ernest Doe & Sons Ltd
Contact Detail:
Ernest Doe & Sons Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Agricultural Service Manager: Lead Tech Team & Profitability in Colchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the agricultural sector and let them know you're on the hunt for an Agricultural Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of agricultural machinery and service management. Be ready to discuss how you've led teams and handled customer relationships in the past. We want you to shine!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you've tackled challenges in a busy service environment. This will demonstrate your proactive approach and ability to manage expectations effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Agricultural Service Manager: Lead Tech Team & Profitability in Colchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with agricultural and horticultural machinery. We want to see how your skills align with the role, so don’t be shy about showcasing your previous management or supervisory roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Agricultural Service Manager position. Share specific examples of how you've led teams and maintained customer relationships in the past.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your ability to convey information clearly and professionally. We appreciate a calm and diplomatic tone, especially when discussing challenges.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Ernest Doe & Sons Ltd
✨Know Your Machinery
Make sure you brush up on your knowledge of agricultural and horticultural machinery. Be prepared to discuss specific models and their functionalities, as well as any recent advancements in the field. This will show that you're not just familiar with the equipment but also passionate about it.
✨Demonstrate Leadership Skills
Since the role involves leading a tech team, think of examples from your past where you've successfully managed or mentored others. Be ready to share how you handled challenges, motivated your team, and ensured high-quality service delivery.
✨Customer Relationship Management
Prepare to talk about your experience in maintaining strong customer relationships. Think of instances where you resolved complaints or issues diplomatically. Highlight your communication skills and how you manage customer expectations without overcommitting.
✨Profit and Loss Understanding
Familiarise yourself with basic profit and loss management concepts. Be ready to discuss how you've previously contributed to departmental profitability and what strategies you would implement to enhance it in this role. This shows that you understand the business side of the service department.