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- Tasks: Repair and maintain horticultural machinery while providing top-notch customer service.
- Company: Join a family-run business with over 100 years of experience in the industry.
- Benefits: Enjoy competitive pay, 32 days annual leave, and a supportive work environment.
- Why this job: Make a difference in customers' lives while working with cutting-edge machinery.
- Qualifications: Mechanical skills and a positive attitude are essential; experience is a plus.
- Other info: Flexible part-time hours with opportunities for growth and development.
The predicted salary is between 13 - 16 £ per hour.
We are looking for a Part-time motivated Horticultural Service Technician with strong mechanical skills and a positive, customer-focused attitude at our Littleport Branch in Cambridgeshire.
About us: Ernest Doe & Sons is a long-established, family-run business with over 100 years of experience supplying agricultural, construction, and groundcare machinery across East Anglia, the South East and East Midlands. With a proud heritage dating back to 1898, we have built a strong reputation for providing quality products, expert advice, and exceptional customer service. Our philosophy is simple: To supply the best products and then to support them with the service facilities and expertise to keep them running perfectly.
Reporting directly to the Service Manager, you will be responsible for the repair, servicing, and maintenance of horticultural machinery supplied by our sales departments. Your responsibilities will include:
- Repairing and maintaining horticultural equipment for customers
- Diagnosing faults and carrying out service and repair work efficiently
- Diagnosing hydraulic and electrical faults using modern diagnostic software
- Servicing domestic and professional grass machinery
- Working on a range of utility, garden, and small agricultural machinery
- Ensuring high standards of workmanship and safety at all times
- Providing excellent customer service both in person and over the phone
- Working independently and as part of the wider service team
Required Skills & Experience:
- Knowledge of domestic or professional grass machinery is advantageous
- Experience repairing and maintaining horticultural or groundcare equipment
- Good understanding of utility, garden, or small agricultural machinery
- Ability to diagnose hydraulic and electrical faults
- Strong problem-solving skills and attention to detail
- Comfortable with physical work, including lifting equipment where required
- Ability to work independently using your own initiative as well as within a team
- Good communication skills
- Competent in the use of computers
- Excellent customer service skills both face-to-face and over the telephone
- Self-motivated with a proactive approach to work
Additional Information:
- Start Date: Immediate
- Location: Littleport, Cambridgeshire, CB6 1SE
- Hours: 16 hours per week across 2 days, 8am to 5pm Tuesday and Wednesday (1-hour unpaid lunch) – Flexibility may be offered in working days.
- Contract: Permanent, part-time, hourly paid
- Salary: £Competitive, depending on experience
- Rewards: 32 days annual leave including bank holidays, Company Sick Pay Scheme, Workplace Pension, Employee Referral Bonus Scheme, Winter Flu Jab Service, Wellbeing Focus Group, Staff Discount in Country Stores and Life Assurance Cover (2 x salary)
Service Technician in Cambridge employer: Ernest Doe & Sons Ltd
Contact Detail:
Ernest Doe & Sons Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician in Cambridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ernest Doe & Sons. Understand their history, values, and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Brush up on your mechanical skills and be ready to discuss specific experiences where you've repaired or maintained horticultural machinery. Be prepared to share examples that highlight your problem-solving abilities and customer service skills.
✨Tip Number 3
Show off your personality! During the interview, let your positive attitude shine through. Remember, they’re looking for someone who fits into their family-run business culture, so don’t be afraid to be yourself and show your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about wanting to join the team at Ernest Doe & Sons. Don’t miss out on this opportunity!
We think you need these skills to ace Service Technician in Cambridge
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for horticultural machinery shine through. We love seeing candidates who are genuinely excited about the work they’ll be doing and how they can contribute to our team.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience with horticultural or groundcare equipment. We want to see how your skills match up with what we’re looking for, so don’t hold back on showcasing your mechanical prowess!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our family-run business!
How to prepare for a job interview at Ernest Doe & Sons Ltd
✨Know Your Machinery
Before the interview, brush up on your knowledge of horticultural and groundcare machinery. Familiarise yourself with common issues and repairs, as well as the specific equipment the company uses. This will show your genuine interest and expertise in the field.
✨Showcase Your Customer Service Skills
Since customer service is key for this role, prepare examples of how you've provided excellent service in previous jobs. Think about situations where you went above and beyond to help a customer, and be ready to share these stories during the interview.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you approach diagnosing faults and solving problems. You might even be asked to walk through a hypothetical scenario. Highlight your analytical skills and how you use modern diagnostic tools effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of machinery you'll be working on, or the company's future plans. This shows your enthusiasm and helps you determine if the company is the right fit for you.