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- Tasks: Lead our Service Department, manage technicians, and ensure top-notch customer service.
- Company: Join a family-run business with over 100 years of experience in machinery.
- Benefits: Competitive salary, company vehicle, generous leave, and employee perks.
- Why this job: Make a real impact in a key leadership role within a respected company.
- Qualifications: Experience in agricultural engineering and management skills are essential.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
About us: Ernest Doe & Sons is a long-established, family-run business with over 100 years of experience supplying agricultural, construction, and groundcare machinery across the South and East of England. With a proud heritage dating back to 1898, we have built a strong reputation for providing quality products, expert advice, and exceptional customer service. Our philosophy is simple: To supply the best products and then to support them with the service facilities and expertise to keep them running perfectly.
We are looking for an experienced and organised Service Manager to lead our busy Service Department, supporting both agricultural and horticultural machinery customers. This is a key leadership role responsible for the efficient running of the workshop, managing technicians, maintaining excellent customer relationships, and ensuring the department operates profitably while delivering the highest levels of service. Reporting directly to the Branch Manager, you will take full responsibility for the day-to-day operation of the Service Department.
Your responsibilities will include:
- Managing and organising the Service Department to ensure efficient workflow and high productivity
- Directing, mentoring, and supporting workshop technicians
- Maintaining effective communication between management, technicians, and customers
- Managing customer relationships and ensuring excellent service delivery
- Monitoring departmental performance including profitability and KPI targets
- Ensuring warranty work is processed in line with manufacturer requirements
- Overseeing service scheduling and workshop capacity
- Handling customer queries professionally, particularly during busy periods
- Ensuring service standards, safety procedures, and company policies are consistently followed
Essential Skills & Experience:
- Strong knowledge of the agricultural engineering sector
- Experience with CNH products, particularly New Holland and Case equipment, would be highly advantageous
- Previous management or supervisory experience within a service environment is desirable
- Understanding of profit & loss management, KPI targets, and manufacturer warranty systems
- Excellent communication skills with the ability to deal diplomatically with customers
- Highly organised with the ability to multitask and prioritise effectively
- Confident handling staff matters in line with company procedures
- Proactive and methodical approach to problem solving
- Ability to communicate effectively at all levels of the business
- Discretion when dealing with confidential matters
- Ability to manage customer expectations without overcommitting
- Self-motivated and capable of working on your own initiative
- Good level of health and fitness
- Smart and professional appearance in a customer-facing role
Additional Information:
- Start Date: Immediate
- Location: Littleport, Cambridgeshire, CB6 1SE
- Hours: 42.5 hours per week – 8am to 5.30pm Monday to Friday (1-hour unpaid lunch). Additional hours may be required to include alternate Saturdays and peak times e.g. harvest
- Contract: Permanent, Full Time, Salaried
- Salary: £Competitive - dependent on experience plus company vehicle and profit-related bonus
- Rewards: 32 days annual leave including bank holidays, Company Sick Pay Scheme, Workplace Pension, Employee Referral Bonus Scheme, Winter Flu Jab Service, Wellbeing Focus Group, Staff Discount in Country Stores and Life Assurance Cover (2 x salary)
Service Manager in Cambridge employer: Ernest Doe & Sons Ltd
Contact Detail:
Ernest Doe & Sons Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the agricultural engineering sector. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with hiring managers, highlight your experience with CNH products and your management skills. Be ready to share specific examples of how you've improved service delivery in past roles.
✨Tip Number 3
Prepare for interviews by researching the company! Understand Ernest Doe & Sons' history and values. This will help you align your answers with their philosophy and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and makes it easier for us to keep track of your application.
We think you need these skills to ace Service Manager in Cambridge
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your experience in the agricultural engineering sector. We want to see how your background aligns with our needs, especially if you've worked with CNH products like New Holland and Case equipment.
Be Organised: As a Service Manager, organisation is key! In your application, demonstrate your ability to manage workflows and multitask effectively. Share examples of how you've kept things running smoothly in previous roles.
Communicate Clearly: Excellent communication skills are a must for this role. When writing your application, be clear and concise. Show us how you’ve successfully managed customer relationships and handled queries in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ernest Doe & Sons Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of agricultural engineering, especially if you have experience with CNH products like New Holland and Case equipment. Being able to discuss specific machinery and how it operates will show that you're not just familiar with the industry but also passionate about it.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team, so be prepared to share examples of how you've successfully managed or mentored others in the past. Think about times when you improved workflow or boosted team morale, and be ready to discuss these experiences during the interview.
✨Communicate Effectively
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing how you handle customer relationships and manage expectations. You might even want to prepare a few scenarios where you resolved customer queries effectively.
✨Demonstrate Your Organisational Skills
Being organised is crucial for managing a busy service department. Come prepared with examples of how you've successfully prioritised tasks and managed multiple responsibilities in previous roles. This will help illustrate your ability to keep everything running smoothly, even during peak times.