At a Glance
- Tasks: Support the Branch Manager and ensure smooth daily operations.
- Company: Join Ernest Doe & Sons Ltd, a leader in machinery manufacturing.
- Benefits: Enjoy 32 days holiday, competitive salary, and great perks like staff discounts.
- Other info: Immediate start available; full-time hours with a supportive team environment.
- Why this job: Fast-paced role with opportunities to grow and make an impact.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a highly organised and proactive Branch Administrator to support our Branch & Sales Manager and wider team in the day-to-day running of our Marlesford Branch in Suffolk. This is an excellent opportunity for an experienced administrator who enjoys variety, thrives in a fast-paced environment, and takes pride in delivering exceptional customer service.
About the Role
As Branch Administrator, you will play a key role in ensuring the smooth and efficient operation of the branch. You'll provide administrative and personal assistant support to the Branch Manager, coordinate essential branch activities, maintain accurate records, and act as a welcoming first point of contact for customers and visitors.
Key Responsibilities
- Provide high-level administrative and personal assistant support to the Branch Manager and wider team
- Manage incoming calls and oversee the branch switchboard
- Act as the first point of contact for customers, handling enquiries professionally both in person and remotely
- Process invoices, delivery notes, quotations, delivery tickets, and other financial documentation
- Carry out daily cashiering duties and liaise with Head Office teams
- Maintain accurate records, databases, filing systems, and stock documentation
- Regularly update sales databases and branch records
- Support the sales team during customer events and trade shows
- Conduct monthly stock checks on domestic items
- Ensure clear communication across the branch and support the delivery of excellent customer service
About You
We're looking for someone who is organised, detail-oriented, and enjoys building positive relationships with colleagues and customers alike.
You will have:
- Strong communication skills with a professional and confident telephone manner
- Excellent organisational and time management skills, with the ability to manage multiple priorities
- High levels of accuracy and attention to detail, particularly when handling data and documentation
- Experience working within a busy administrative or office support role
- Strong IT skills, including Microsoft Office applications (Word, Excel and PowerPoint)
- The ability to handle confidential information with discretion and professionalism
- A proactive and self-motivated approach, with the confidence to use your own initiative
- A friendly, approachable attitude and the ability to work effectively as part of a team
- A full, clean UK driving licence
Additional Information:
Start Date: Immediate, but subject to successful candidates notice period
Hours: 40 hours per week – 8am to 5pm Monday to Friday (1-hour unpaid lunch)
Contract: Permanent, Full time, Salaried
Rewards: We are offering a competitive salary, as well as 32 days holiday (inc bank holidays), workplace pension, life assurance (2 x salary), country store staff discount, company sick pay scheme, flu jabs and employee referral scheme.
If you're an organised and customer-focused administrator looking for your next opportunity, we'd love to hear from you. Apply today and join our team.
Branch Administrator employer: Ernest Doe & Sons Ltd
Ernest Doe & Sons Ltd. is an exceptional employer that values its employees by fostering a supportive work culture and providing ample opportunities for professional growth within the agricultural sector. Located in the picturesque Suffolk area, the company offers competitive commission structures, a company car, and a collaborative environment where your contributions directly impact customer satisfaction and business success.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Administrator
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, particularly Microsoft Office. Being proficient in these applications will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be the first point of contact for customer enquiries, a professional telephone manner is crucial. Consider role-playing scenarios with a friend to enhance your skills.
✨Tip Number 3
Research Ernest Doe & Sons Ltd and understand their products and services. This knowledge will help you engage more effectively during interviews and show that you're genuinely interested in the company and its operations.
✨Tip Number 4
Prepare examples from your past experiences that showcase your organisational skills and ability to multitask. Be ready to discuss how you've successfully managed similar responsibilities in previous roles or situations.
We think you need these skills to ace Branch Administrator
Some tips for your application 🫡
Understand the Role:Take the time to thoroughly read the job description for the Branch Administrator position at Ernest Doe & Sons Ltd. Make note of the key responsibilities and qualifications required, as this will help you tailor your application.
Tailor Your CV:Customise your CV to highlight relevant experience and skills that align with the role. Emphasise your organisational skills, communication abilities, and any experience in administrative support or customer service.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to handle the responsibilities outlined in the job description.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Branch Administrator role.
How to prepare for a job interview at Ernest Doe & Sons Ltd
✨Showcase Your Communication Skills
As a Branch Administrator, strong communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Prepare examples of how you've effectively communicated with customers or team members in previous roles.
✨Highlight Your Organisational Abilities
This role requires excellent organisational skills. Be ready to discuss how you manage multiple tasks and prioritise effectively. You might want to share specific instances where your organisational skills led to successful outcomes.
✨Demonstrate Your Proficiency with Microsoft Office
Since proficiency in Microsoft Office is essential, be prepared to discuss your experience with Word, Excel, and PowerPoint. Consider bringing examples of documents or presentations you've created to showcase your skills.
✨Prepare for Customer Interaction Scenarios
As the first point of contact for customer enquiries, it's important to show that you can handle various situations professionally. Think of potential customer scenarios and how you would respond, demonstrating your customer-focused service approach.
