At a Glance
- Tasks: Support the Branch Manager and team with high-level admin and customer service.
- Company: Join a dynamic branch focused on efficient operations and customer satisfaction.
- Benefits: Enjoy competitive salary, 32 days holiday, and great staff discounts.
- Other info: Immediate start with excellent career growth opportunities in a supportive team.
- Why this job: Be the first point of contact and make a real difference in a busy environment.
- Qualifications: Strong communication skills, attention to detail, and proficiency in Microsoft Office.
The predicted salary is between 36000 - 44000 £ per year.
The Branch Administrator plays a vital role in supporting the Branch Manager and wider team to ensure the efficient and effective day‑to‑day operation of the branch.
The postholder will provide high‑level administrative and personal assistant support, act as a first point of contact for customers, and ensure accurate record‑keeping, compliance, and smooth coordination of branch activities within a busy operational environment.
Key Responsibilities
- Provide high‑level personal assistant and administrative support to the Branch Manager, anticipating management needs and supporting the wider team as required.
- Manage incoming calls and maintain the branch switchboard.
- Act as the first point of contact for customers and clients, professionally handling enquiries, requests, and complaints in person, by telephone, and via email.
- Carry out financial administration duties, including processing invoices, delivery notes, and related documentation.
- Prepare sales quotations and issue invoices and delivery tickets.
- Carry out daily cashiering duties and liaise with Head Office.
- Maintain accurate data, records, and filing systems, including stock documentation and confidential information.
- Update the sales database regularly.
- Support the sales team during events and trade shows; provide general administrative support across branch operations.
- Conduct monthly stock checks on domestic items.
- Ensure timely and clear communication across the team.
- Consistently deliver professional and customer‑focused service.
- What We’re Looking For
- Strong communication skills and a professional telephone manner.
- Confidence in dealing with people at all levels.
- Discreet and trustworthy when handling confidential information.
- Excellent organisational skills with the ability to multitask.
- Exceptional accuracy and attention to detail with both written communication and numerical data.
- Proficient in Microsoft Office (Word, Excel, Power Point).
- Self‑motivated, approachable, and a team player.
- Ability to use initiative and adapt in a fast‑paced environment.
- Well‑presented and detail‑oriented.
- Full clean driver’s license.
- Additional Information
- Start Date: Immediate, but subject to successful candidate’s notice period.
- Hours: 40 hours per week – 8am to 5pm Monday to Friday (1‑hour unpaid lunch).
- Salary: ompetitive, dependent upon experience, plus bonus.
- Benefits: 32‑days holiday (inc bank holidays), workplace pension, life assurance (2 x salary), country store staff discount, car tyre discount, company sick pay scheme, flu jabs and employee referral scheme.
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BRANCH ADMINISTRATOR in Sutterton employer: Ernest Doe & Sons Ltd
As a Branch Administrator, you will thrive in a supportive and dynamic work environment that values your contributions and fosters professional growth. With competitive benefits including 32 days of holiday, a workplace pension, and a strong emphasis on employee well-being, our company is dedicated to creating a rewarding experience for all staff. Join us in a role where your organisational skills and customer-focused approach will be recognised and appreciated, making a meaningful impact within the community.
