At a Glance
- Tasks: Lead the parts department, ensuring top-notch customer service and smooth operations.
- Company: Join a dynamic team in a thriving retail environment.
- Benefits: Enjoy competitive pay, generous holiday, and great employee perks.
- Other info: Flexible hours with opportunities for overtime and career growth.
- Why this job: Be a key player in a fast-paced setting with real impact on customer satisfaction.
- Qualifications: Retail experience and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Reporting to the Parts & Retail Manager, you will play a key role in delivering excellent customer service, supporting the team, and ensuring smooth operations across sales, stock control, and showroom presentation. You will also act as the escalation point in the Manager’s absence, helping to maintain high standards and team performance.
Key Responsibilities:
- Support the daily operation of the parts department and showroom, allocating tasks as required.
- Deliver outstanding customer service, responding to product and service enquiries both in person and remotely.
- Maintain showroom standards, ensuring products are well presented, correctly priced, and fully stocked.
- Process sales, quotations, and orders, including sourcing parts from suppliers and other branches.
- Coordinate stock movement between depots and assist with stock control and regular stock checks.
- Handle point-of-sale transactions, including cash and card payments, and generate invoices.
- Promote products, special offers, and upsell where appropriate to maximise sales opportunities.
- Assist with deliveries, including loading, unloading, and packing goods.
- Build strong relationships with internal teams, suppliers, and customers.
- Stay up to date with product knowledge through training and supplier updates.
- Support the achievement of departmental targets and business objectives.
- Ensure compliance with company procedures and health & safety standards.
Requirements:
- Previous experience in a retail or showroom environment.
- Sales experience and a target-driven mindset.
- Knowledge of horticultural or agricultural machinery/products.
- Experience in stock control or parts departments.
- Strong organisational skills with the ability to prioritise tasks in a fast-paced environment.
- Excellent communication skills across face-to-face, phone, and email.
- Customer-focused with a friendly and professional approach.
- Confident handling transactions with accuracy and attention to detail.
- A team player who can also work independently when needed.
- Comfortable using IT systems, including email and basic computer applications.
- Flexible and able to remain calm under pressure.
- Ability to handle confidential information appropriately.
Additional Information:
- Start Date: Immediate, but subject to candidate’s notice period.
- Hours: 39 hours per week: Monday to Thursday 8 am to 5 pm, Friday 8 am to 4 pm (1‑hour unpaid lunch). Overtime as required, including Saturdays where needed to meet branch needs and seasonal peaks.
- Salary: £Competitive, depending on experience. Overtime paid at time and a half on completion of 39 hours Monday to Friday. Sundays or Bank Holidays will be paid at double time.
- Benefits: 32 days holiday (including bank holidays), workplace pension, life assurance (2 × salary), country store staff discount, company sick pay scheme, employee referral scheme, benefit hub app, health assured app and flu jab cover.
- Location: 19 branches across East Anglia, the South East and East Midlands.
Parts Supervisor – Wymondham employer: Ernest Doe & Sons Limited
As a Parts Supervisor at our Wymondham location, you will join a dynamic team dedicated to delivering exceptional customer service in a supportive and collaborative work environment. We offer competitive salaries, generous holiday allowances, and a range of benefits including a workplace pension and employee discounts, all while fostering opportunities for personal and professional growth. Our commitment to maintaining high standards and a positive culture makes us an excellent employer for those seeking a rewarding career in the retail sector.
Contact Details:
Ernest Doe & Sons Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Parts Supervisor – Wymondham
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in retail or showroom environments, especially how you've handled customer service and stock control. We want to hear how you can bring your skills to the Parts Supervisor role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Parts Supervisor – Wymondham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous retail or showroom experience, especially if you've worked with horticultural or agricultural products. We want to see how you can bring your unique background to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Parts Supervisor role. Mention your customer service skills and any relevant sales experience. We love seeing enthusiasm and a personal touch, so let your personality come through!
Showcase Your Organisational Skills:In your application, emphasise your ability to prioritise tasks and manage stock control effectively. We’re looking for someone who can keep things running smoothly, so share examples of how you've done this in past roles. It’ll help us see you in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Ernest Doe & Sons Limited
✨Know Your Products
Familiarise yourself with horticultural and agricultural machinery/products before the interview. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role and ready to provide excellent customer service.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully upsold or promoted products in previous roles. Highlighting your target-driven mindset and sales experience will demonstrate that you can contribute to maximising sales opportunities in the parts department.
✨Demonstrate Team Spirit
Be ready to discuss how you've supported team operations in past jobs. Emphasise your ability to work collaboratively, especially in a fast-paced environment, as this is crucial for maintaining high standards and performance in the showroom.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face in the role. Practise how you would respond to product inquiries or handle transactions accurately. This preparation will help you convey your customer-focused approach during the interview.
