At a Glance
- Tasks: Lead the parts department, ensuring top-notch customer service and smooth operations.
- Company: Join a dynamic retail environment with a focus on teamwork and excellence.
- Benefits: Competitive salary, generous holiday, pension scheme, and staff discounts.
- Other info: Immediate start available with opportunities for overtime and career growth.
- Why this job: Be a key player in a fast-paced setting while developing your skills and career.
- Qualifications: Experience in retail or showroom, strong communication, and organisational skills.
The predicted salary is between 24750 - 30250 £ per year.
Reporting to the Parts & Retail Manager, you will play a key role in delivering excellent customer service, supporting the team, and ensuring smooth operations across sales, stock control, and showroom presentation.
You will also act as the escalation point in the Manager’s absence, helping to maintain high standards and team performance.
- Previous experience in a retail or showroom environment
- Sales experience and a target-driven mindset
- Knowledge of horticultural or agricultural machinery/products
- Experience in stock control or parts departments
- Support the daily operation of the parts department and showroom, allocating tasks as required
- Deliver outstanding customer service, responding to product and service enquiries both in person and remotely
- Maintain showroom standards, ensuring products are well presented, correctly priced, and fully stocked
- Process sales, quotations, and orders, including sourcing parts from suppliers and other branches
- Coordinate stock movement between depots and assist with stock control and regular stock checks
- Handle point-of-sale transactions, including cash and card payments, and generate invoices
- Promote products, special offers, and upsell where appropriate to maximise sales opportunities
- Assist with deliveries, including loading, unloading, and packing goods
- Build strong relationships with internal teams, suppliers, and customers
- Stay up to date with product knowledge through training and supplier updates
- Support the achievement of departmental targets and business objectives
- Ensure compliance with company procedures and health & safety standards
- Strong organisational skills with the ability to prioritise tasks in a fast-paced environment
- Excellent communication skills across face-to-face, phone, and email
- Customer-focused with a friendly and professional approach
- Confident handling transactions with accuracy and attention to detail
- A team player who can also work independently when needed
- Comfortable using IT systems, including email and basic computer applications
- Flexible and able to remain calm under pressure
- Ability to handle confidential information appropriately
- Job Categories: Country Store, Parts & Retail
- Job Type: Permanent, Full Time
- Ref No: WS2328
- Additional Information
- Start Date: Immediate, but subject to candidates notice period
- Hours: 39 hours per week: Monday to Thursday 8am to 5pm, Friday 8am to 4pm (1-hour unpaid lunch), Overtime required, including additional cover up to 5:30pm Monday to Friday on a rota basis and Saturday working as per rota, plus additional hours to cover seasonal peaks e. g.
Harvest. (Overtime paid at time and a half on completion of 39 hours Monday to Friday.
Sundays or Bank Holidays will be paid at double time)
£Competitive, depending on experience (Overtime paid at time and a half on completion of 39 hours Monday to Friday. Sundays or Bank Holidays will be paid at double time)
32 days holiday (inc bank holidays), workplace pension, life assurance (2 x salary), country store staff discount, company sick pay scheme, employee referral scheme, benefit hub app, health assured app and flu jab cover
- 19 branches across East Anglia, the South East and East Midlands
- #J-18808-Ljbffr
Parts Supervisor in Wymondham employer: Ernest Doe & Sons Limited
Join our dynamic team as a Construction Service Technician in Dartford, where we prioritise employee well-being and professional growth. With competitive pay, generous annual leave, and a supportive work culture that values teamwork and innovation, you'll thrive in an environment that encourages skill development and offers unique benefits like a company vehicle and wellness initiatives. Experience the satisfaction of working with cutting-edge technology while making a meaningful impact in the construction industry.
Contact Details:
Ernest Doe & Sons Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Parts Supervisor in Wymondham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Ernest Doe & Sons Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Ernest Doe & Sons Limited!
We think you need these skills to ace Parts Supervisor in Wymondham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Ernest Doe & Sons Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Ernest Doe & Sons Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Ernest Doe & Sons Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Ernest Doe & Sons Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
