At a Glance
- Tasks: Support the Branch Manager and team with high-level admin and customer service.
- Company: Join a dynamic branch focused on efficient operations and customer satisfaction.
- Benefits: Enjoy 32 days holiday, pension, discounts, and a supportive work environment.
- Other info: Immediate start available; great opportunity for career growth in a fast-paced setting.
- Why this job: Be the first point of contact and make a real difference in daily operations.
- Qualifications: Strong communication skills, attention to detail, and proficiency in Microsoft Office.
The predicted salary is between 25000 - 30000 £ per year.
The Branch Administrator plays a vital role in supporting the Branch Manager and wider team to ensure the efficient and effective day-to‑day operation of the branch.
The postholder will provide high-level administrative and personal assistant support, act as a first point of contact for customers, and ensure accurate record‑keeping, compliance, and smooth coordination of branch activities within a busy operational environment.
Key Responsibilities
- Provide high-level personal assistant and administrative support to the Branch Manager, anticipating management needs and supporting the wider team as required.
- Manage incoming calls and maintain the branch switchboard.
- Act as the first point of contact for customers and clients, professionally handling enquiries, requests, and complaints in person, by telephone, and via email.
- Carry out financial administration duties, including processing invoices, delivery notes, and related documentation.
- Prepare sales quotations and issue invoices and delivery tickets.
- Carry out daily cashiering duties and liaise with Head Office.
- Maintain accurate data, records, and filing systems, including stock documentation and confidential information.
- Update the sales database regularly.
- Support the sales team during events and trade shows and provide general administrative support across branch operations.
- Conduct monthly stock checks on domestic items.
- Ensure timely and clear communication across the team.
- Consistently deliver professional and customer‑focused service.
- What We’re Looking For
- Strong communication skills and a professional telephone manner.
- Confidence in dealing with people at all levels.
- Discreet and trustworthy when handling confidential information.
- Excellent organisational skills with the ability to multitask.
- Exceptional accuracy and attention to detail with both written communication and numerical data.
- Proficient in Microsoft Office (Word, Excel, Power Point).
- Self‑motivated, approachable, and a team player.
- Ability to use initiative and adapt in a fast‑paced environment.
- Well‑presented and detail‑oriented.
- Job Categories: Country Store, Parts & Retail
- Job Type: Permanent, Full Time
- Job Location: Sutterton
- Ref No: WS2325
- Additional Information
- Start Date: Immediate, but subject to successful candidates notice period.
- Hours: 40 hours per week – 8am to 5pm Monday to Friday (1‑hour unpaid lunch).
32-days holiday (inc. bank holidays), workplace pension, life assurance (2 x salary), country store staff discount, car tyre discount, company sick pay scheme, flu jabs and employee referral scheme.
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Branch Administrator in Sutterton employer: Ernest Doe & Sons Limited
Join our dynamic team as a Construction Service Technician in Dartford, where we prioritise employee well-being and professional growth. With competitive pay, generous annual leave, and a supportive work culture that values teamwork and innovation, you'll thrive in an environment that encourages skill development and offers unique benefits like a company vehicle and wellness initiatives. Experience the satisfaction of working with cutting-edge technology while making a meaningful impact in the construction industry.
Contact Details:
Ernest Doe & Sons Limited Recruitment Team
