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- Tasks: Fix and maintain machinery while delivering top-notch customer service.
- Company: Join a well-established company with multiple locations and award-winning service.
- Benefits: Competitive pay, company van, mobile phone, 32 days holiday, and more.
- Why this job: Be part of a friendly team making a real difference in the agricultural industry.
- Qualifications: Experience in agriculture is a plus; strong technical and communication skills required.
- Other info: Immediate start available; enjoy a dynamic work environment with overtime pay.
The predicted salary is between 30000 - 42000 £ per year.
Do you have a knack for fixing machinery and a passion for delivering exceptional customer service? We’re looking for an experienced Service Technician to join our friendly, professional team at our Fyfield branch in Essex. This is a fantastic opportunity to work with a well-established company trading and operating from 20 locations, covering Essex, Herts, Suffolk, Norfolk, Cambridge, Lincolnshire, Kent, Surrey and Sussex.
Over the last 18 months, we have won several awards including the New Holland Service Excellence (Net Promoter Score) Award (Agriculture), New Holland Telehandler Dealer of the Year (Agriculture), Dalbo European Dealer of the Year (Agriculture) and Hyundai Dealer of the Year (Construction).
What You’ll Do
- Repairing and maintaining machinery sold through our sales departments within your designated area
- Diagnosing faults using the latest software and carrying out warranty, chargeable, or internal repairs
- Providing first-class service to customers who depend on agricultural or horticultural machinery
- Safely handling heavy machinery, using appropriate lifting tools when required
- Communicating effectively with customers and suppliers to ensure smooth service delivery
What We’re Looking For
- Proven experience in the agricultural industry (advantageous)
- Strong technical and diagnostic skills
- The ability to work independently and as part of a team
- A practical, problem-solving approach to work
- Good general fitness and a professional appearance
- A strong commitment to health & safety procedures
- Excellent customer service and communication skills
- A full, clean UK driving licence
Additional Information
- Start Date: Immediate, but subject to candidate notice period.
- Hours: 39hrs per week - 8am to 5pm, Monday to Thursday, 8am to 4pm Friday (1-hr unpaid lunch). Overtime paid at time and a half on completion of 39 hours.
- £Competitive, depending on experience (hourly paid) plus company van and mobile phone.
- 32 days holiday (including bank holidays), workplace pension, life assurance (2 x salary), country store staff discount, company sick pay scheme, flu jabs and employee referral scheme.
Please use the form to submit your job application. We can only consider applicants who are eligible to work in the UK.
Service Technician employer: Ernest Doe & Sons Limited
Contact Detail:
Ernest Doe & Sons Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician
✨Tip Number 1
Get to know the company! Research their values, recent achievements, and the specific machinery they work with. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills before the interview. Brush up on common machinery issues and how to fix them. Being able to discuss your hands-on experience confidently can really set you apart from other candidates.
✨Tip Number 3
Don’t underestimate the power of a good first impression! Dress professionally, arrive on time, and be ready to showcase your problem-solving skills. Remember, they’re looking for someone who can represent their brand well.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our friendly team at Fyfield. Let’s get you started on this exciting journey!
We think you need these skills to ace Service Technician
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your technical and diagnostic skills in your application. We want to see how your experience aligns with the role of Service Technician, so don’t hold back on showcasing your knack for fixing machinery!
Customer Service is Key: Since we pride ourselves on exceptional customer service, include examples of how you've gone above and beyond for customers in the past. This will help us see your commitment to delivering first-class service.
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We appreciate straightforward communication, so make it easy for us to understand your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at our Fyfield branch.
How to prepare for a job interview at Ernest Doe & Sons Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to agricultural machinery. Familiarise yourself with common faults and repairs, as well as the latest diagnostic software. This will show that you're not just passionate about fixing things, but also well-informed.
✨Customer Service is Key
Since this role involves a lot of customer interaction, think of examples where you've provided excellent service in the past. Be ready to discuss how you handle difficult situations and ensure customer satisfaction. This will highlight your commitment to delivering first-class service.
✨Safety First
Understand the health and safety procedures relevant to handling heavy machinery. Be prepared to discuss how you prioritise safety in your work. This shows that you take your responsibilities seriously and are a reliable team member.
✨Ask Questions
Prepare some thoughtful questions about the company and the role. This not only demonstrates your interest but also gives you a chance to assess if the company is the right fit for you. It’s a two-way street, after all!