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- Tasks: Lead a motivated team to deliver top-notch customer service and manage repairs efficiently.
- Company: Join a dynamic company in Albourne, West Sussex, focused on agricultural and construction machinery.
- Benefits: Enjoy a competitive salary, company vehicle, 32 days holiday, and profit-related bonuses.
- Why this job: Make a real impact by supporting technicians and enhancing customer satisfaction every day.
- Qualifications: Experience in management, excellent communication skills, and knowledge of machinery are essential.
- Other info: Immediate start available; great career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Service Manager to work alongside a strong, motivated team at our Albourne branch, based in West Sussex. The successful candidate will be keen and driven to ensure high levels of customer service whilst ensuring technicians remain motivated and supported to carry out first-class repairs.
Role Purpose: Reporting directly to the Branch & Sales Manager, you will be responsible for the efficient running of the Service department, covering agricultural, construction and horticultural machinery. You will also be responsible for the organisation and management of the existing service staff, customer relations and departmental profitability, whilst maintaining effective and accurate communication between management, customers and technicians.
- Knowledge of agricultural, construction and horticultural machines
- Key knowledge of CNH products, New Holland and Case equipment would be very advantageous
- Previous management or supervisor experience is desirable
- Directing, mentoring and overseeing the work of the technicians at the Branch
- Familiarity of profit/loss, KPI targets and manufacturer warranty systems is key
- Excellent communication skills with the ability to deal diplomatically with customers during busy periods both verbally and in writing
- Be organised and have the ability to multitask efficiently
- Can deal with staff related matters confidently and in line with Company procedures
- Proactive and methodical approach to problem solving
- Ability to communicate effectively to all levels of the business
- Act with discretion when dealing with matters of a confidential nature
- Ability to manage customer expectations without overcommitting
- Able to work alone and on your own initiative
- Maintain a good general level of health and fitness
- Good general appearance as customer facing role
Additional Information:
- Start Date: Immediate, subject to successful candidate’s notice period
- Hours: 42.5 hrs. per week – 8am to 5.30pm Monday to Friday (1-hour unpaid lunch). Additional hours may be required to include Saturdays and peak times e.g. harvest
- £Competitive - dependent on experience plus company vehicle, company mobile phone and profit‑related bonus
- We are offering a competitive salary plus profit‑related bonus, as well as 32 days holiday (inc. bank holidays), company vehicle, workplace pension, life assurance (2 × salary), country store staff discount, company sick pay scheme, flu jabs and employee referral scheme.
Please use the form to submit your job application. We can only consider applicants who are eligible to work in the UK.
Service Manager – Albourne employer: Ernest Doe & Sons Limited
Contact Detail:
Ernest Doe & Sons Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager – Albourne
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the Albourne branch. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching the company and its products. Knowing about CNH products, New Holland, and Case equipment will show you’re genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your communication skills! Since this role involves dealing with customers and technicians, being able to articulate your thoughts clearly and confidently is key. Role-play with a friend or family member to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Manager – Albourne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience with agricultural, construction, and horticultural machinery, as well as any management or supervisory roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can motivate a team of technicians. Be sure to mention any specific knowledge of CNH products or relevant KPIs that you have.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to communicate effectively. Whether it's through clear writing in your CV and cover letter or mentioning past experiences where you dealt with customers diplomatically, we want to see your skills in action!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at Ernest Doe & Sons Limited
✨Know Your Machines
Make sure you brush up on your knowledge of agricultural, construction, and horticultural machinery. Familiarity with CNH products, especially New Holland and Case equipment, will give you a leg up. Be ready to discuss specific models and their features during the interview.
✨Showcase Your Management Skills
Prepare examples from your previous management or supervisory roles where you directed and mentored staff. Highlight how you motivated your team and handled any challenges. This will demonstrate your capability to lead the service department effectively.
✨Communicate Like a Pro
Since excellent communication skills are key, practice articulating your thoughts clearly and confidently. Think about how you would handle customer interactions, especially during busy periods. Role-play scenarios can help you feel more prepared.
✨Be Organised and Proactive
Demonstrate your organisational skills by discussing how you manage multiple tasks efficiently. Prepare to share your approach to problem-solving and how you keep track of KPIs and profitability. Showing that you can juggle responsibilities will impress the interviewers.