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- Tasks: Lead the Service department, managing staff and ensuring customer satisfaction.
- Company: Join a dynamic team in the agricultural engineering sector.
- Benefits: Competitive salary, company vehicle, profit-related bonus, and 32 days holiday.
- Why this job: Make a real impact while developing your leadership skills in a busy environment.
- Qualifications: Experience in management and knowledge of agricultural machinery is a plus.
- Other info: Immediate start available with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Reporting directly to the branch manager, you will be responsible for the efficient running of the Service department, covering agricultural and some horticultural machinery. You will also be responsible for the organisation and management of the existing service staff, customer relations and departmental profitability, whilst maintaining effective and accurate communication between management, customers and technicians.
Key Responsibilities:
- Directing, mentoring and overseeing the work of the technicians at the Branch.
- Familiarity with profit/loss, KPI targets and manufacturer warranty systems.
- Excellent communication skills with the ability to deal diplomatically with customers during busy periods both verbally and in writing.
- Be organised and have the ability to multitask efficiently.
- Deal with staff related matters confidently and in line with Company procedures.
- Proactive and methodical approach to problem solving.
- Ability to communicate effectively to all levels of the business.
- Act with discretion when dealing with matters of a confidential nature.
- Manage customer expectations without overcommitting.
- Able to work alone and on your own initiative.
- Maintain a good general level of health and fitness.
- Good general appearance as this is a customer facing role.
Additional Information:
- Start Date: Immediate, subject to successful candidate’s notice period.
- Hours: 42 hrs. per week – 8am to 5.30pm Monday to Friday (1‑hour unpaid lunch). Additional hours may be required to include alternate Saturdays and peak times.
- Competitive salary – dependent on experience plus company vehicle and profit‑related bonus.
- 32 days holiday (including bank holidays), company vehicle, workplace pension, life assurance (2 x salary), country store staff discount, company sick pay scheme, flu jabs and employee referral scheme.
Please use the form to submit your job application. We can only consider applicants who are eligible to work in the UK.
Service Manager in Littleport employer: Ernest Doe & Sons Limited
Contact Detail:
Ernest Doe & Sons Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Littleport
✨Tip Number 1
Network like a pro! Reach out to your connections in the agricultural engineering sector. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience in managing service departments and your knowledge of CNH products. This can really set you apart during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions for service management roles. This will help you articulate your experience and demonstrate your excellent communication skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Manager in Littleport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing service departments, especially in agricultural engineering. We want to see how your skills align with the role, so don’t be shy about showcasing your knowledge of CNH products and your previous management experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Manager role. Mention your communication skills and how you handle customer relations, as these are key to our success at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love a proactive approach, so share specific instances where you’ve successfully managed customer expectations or resolved staff-related matters.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Ernest Doe & Sons Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of agricultural engineering and the specific machinery mentioned, like CNH products, New Holland, and Case equipment. Being able to discuss these in detail will show that you're not just familiar with the industry but also genuinely interested.
✨Showcase Your Management Skills
Since previous management experience is desirable, prepare examples from your past roles where you've successfully directed and mentored staff. Think about how you handled challenges and improved team performance, as this will demonstrate your capability to lead the service department effectively.
✨Communicate Clearly
Excellent communication skills are a must for this role. Practice articulating your thoughts clearly and confidently, especially when discussing how you would manage customer relations and handle busy periods. Role-playing with a friend can help you refine your approach.
✨Be Organised and Proactive
Prepare to discuss how you stay organised and manage multiple tasks efficiently. Think of specific strategies or tools you use to keep track of KPIs and departmental profitability. Showing that you have a proactive approach to problem-solving will set you apart from other candidates.
