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- Tasks: Lead the Service department, managing staff and ensuring customer satisfaction.
- Company: Join a reputable company in the agricultural engineering sector.
- Benefits: Competitive salary, company vehicle, profit-related bonus, and 32 days holiday.
- Why this job: Make a real impact in a busy service department while developing your management skills.
- Qualifications: Experience in management and knowledge of agricultural machinery is a plus.
- Other info: Immediate start available with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Reporting directly to the branch manager, you will be responsible for the efficient running of the Service department, covering agricultural and some horticultural machinery. You will also be responsible for the organisation and management of the existing service staff, customer relations and departmental profitability, whilst maintaining effective and accurate communication between management, customers and technicians.
Key Responsibilities:
- Directing, mentoring and overseeing the work of the technicians at the Branch.
- Familiarity with profit/loss, KPI targets and manufacturer warranty systems.
- Excellent communication skills with the ability to deal diplomatically with customers during busy periods both verbally and in writing.
- Be organised and have the ability to multitask efficiently.
- Deal with staff related matters confidently and in line with Company procedures.
- Proactive and methodical approach to problem solving.
- Ability to communicate effectively to all levels of the business.
- Act with discretion when dealing with matters of a confidential nature.
- Manage customer expectations without overcommitting.
- Able to work alone and on your own initiative.
Good general appearance as this is a customer-facing role.
Additional Information:
- Start Date: Immediate, subject to successful candidate’s notice period.
- Hours: 42 hrs. per week – 8am to 5.30pm Monday to Friday (1-hour unpaid lunch). Additional hours may be required to include alternate Saturdays and peak times.
- Competitive salary – dependent on experience plus company vehicle and profit-related bonus.
- 32 days holiday (including bank holidays), company vehicle, workplace pension, life assurance (2 x salary), country store staff discount, company sick pay scheme, flu jabs and employee referral scheme.
Please use the form to submit your job application. We can only consider applicants who are eligible to work in the UK.
Service Manager – Littleport employer: Ernest Doe & Sons Limited
Contact Detail:
Ernest Doe & Sons Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager – Littleport
✨Tip Number 1
Network like a pro! Reach out to your connections in the agricultural engineering sector. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Manager role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of CNH products and the specific machinery mentioned in the job description. We want you to show off your expertise and make a lasting impression!
✨Tip Number 3
Practice your communication skills! Since this role involves dealing with customers and staff, we suggest role-playing common scenarios. This will help you feel more confident and articulate during the actual interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Manager – Littleport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing service departments and your knowledge of agricultural machinery. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Manager position. Mention your previous management experience and how you can contribute to our team at Littleport.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we want to see how you handle communication even before the interview!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just fill out the form and hit send!
How to prepare for a job interview at Ernest Doe & Sons Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of agricultural engineering, especially CNH products like New Holland and Case equipment. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry.
✨Showcase Your Management Skills
Since previous management experience is desirable, be ready to share specific examples of how you've successfully led a team. Talk about how you directed, mentored, and oversaw staff in past roles, and highlight any achievements related to improving team performance.
✨Communicate Effectively
This role requires excellent communication skills, so practice articulating your thoughts clearly. Be prepared to demonstrate how you've handled customer relations in busy situations, both verbally and in writing. Think of scenarios where you managed expectations without overcommitting.
✨Be Organised and Proactive
The ability to multitask and solve problems methodically is key. During the interview, share examples of how you've managed multiple priorities in a fast-paced environment. Show that you can think on your feet and approach challenges with a proactive mindset.
