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- Tasks: Lead a dynamic team in managing agricultural machinery repairs and service operations.
- Company: Join a reputable company with a strong focus on customer satisfaction and teamwork.
- Benefits: Enjoy 32 days holiday, a company vehicle, and a competitive salary with bonuses.
- Why this job: Make a real impact in the agricultural sector while developing your leadership skills.
- Qualifications: Experience in people management and knowledge of agricultural machinery is a plus.
- Other info: Work in a supportive environment with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
As the Agricultural Service Manager, you will be responsible for the efficient day-to-day operation of the Service Department, covering agricultural machinery repairs alongside professional and domestic horticultural machinery. The role involves leading and managing service staff, maintaining excellent customer relationships, and ensuring departmental profitability. You will act as a key link between management, customers, and technicians, ensuring clear, accurate, and timely communication at all times.
Duties & Responsibilities
- Oversee the daily running of the Service Department to ensure efficient workflow and high-quality service delivery
- Lead, organise, mentor, and supervise service technicians
- Plan and allocate work to technicians to maximise productivity and efficiency
- Maintain strong customer relationships, handling enquiries, issues, and complaints in a professional and diplomatic manner
- Manage departmental performance, including profit and loss reporting
- Monitor service standards and ensure work is completed in line with company procedures and manufacturer guidelines
- Manage staff-related matters confidently and fairly, in accordance with company policies
- Maintain accurate service records, reports, and administrative processes
Requirements
- Strong knowledge of agricultural and/or horticultural machinery (advantageous)
- Previous people management or supervisory experience, ideally within a busy service environment
- Understanding of profit and loss management and reporting
- Excellent verbal and written communication skills, with the ability to remain calm and diplomatic during busy periods
- Highly organised, with the ability to multitask and prioritise effectively
- Confident in handling staff matters in line with company procedures
- Proactive, structured, and solutions-focused approach to problem solving
- Ability to communicate effectively at all levels of the business
- Discretion when dealing with confidential matters
- Ability to manage customer expectations without overcommitting
- Capable of working independently and using own initiative
- Good general level of health and fitness
- Professional appearance
Job Details
- Job Type: Permanent, Full Time
- Job Location: Cholchester
- Hours: 42 hrs. per week – 8am to 5.30pm Monday to Friday (1-hour unpaid lunch). Additional hours may be required to include alternate Saturdays and peak times e.g. harvest.
- Salary: £Competitive (dependent on experience) plus company vehicle and profit-related bonus
- Benefits: 32-days holiday (incl. bank holidays), company vehicle, workplace pension, life assurance (2 x salary), country store staff discount, company sick pay scheme, flu jabs and employee referral scheme.
Please use the form to submit your job application. We can only consider applicants who are eligible to work in the UK.
Agricultural Service Manager – Colchester employer: Ernest Doe & Sons Limited
Contact Detail:
Ernest Doe & Sons Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Agricultural Service Manager – Colchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the agricultural sector and let them know you're on the hunt for an Agricultural Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its service department. Understand their values, recent projects, and challenges they face. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! As a future manager, you'll need to convey information clearly and diplomatically. Role-play common interview questions with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Agricultural Service Manager – Colchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Agricultural Service Manager role. Highlight your experience with agricultural and horticultural machinery, as well as any previous management roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your people management experience and how you handle customer relationships. Keep it professional but let your personality show through!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent verbal and written skills. Be clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Ernest Doe & Sons Limited
✨Know Your Machinery
Brush up on your knowledge of agricultural and horticultural machinery. Be ready to discuss specific models, their functions, and common issues. This will show that you’re not just a manager but someone who understands the technical side of the job.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led and mentored teams in the past. Think about situations where you improved productivity or resolved conflicts. This will highlight your ability to manage service staff effectively.
✨Customer Relationship Focus
Be ready to share experiences where you maintained strong customer relationships or handled complaints diplomatically. This is crucial for the role, so showing your ability to manage customer expectations will set you apart.
✨Profit and Loss Understanding
Familiarise yourself with basic profit and loss management principles. Be prepared to discuss how you’ve managed departmental performance in previous roles, as this will demonstrate your business acumen and understanding of financial responsibilities.