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- Tasks: Lead the Service Department, ensuring efficient operations and high-quality service delivery.
- Company: Join a dynamic agricultural company focused on innovation and customer satisfaction.
- Benefits: Enjoy 32 days holiday, a company vehicle, and a profit-related bonus.
- Why this job: Make a real impact in agriculture while developing your leadership skills.
- Qualifications: Experience in managing teams and knowledge of agricultural machinery is a plus.
- Other info: Work in a supportive environment with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
As the Agricultural Service Manager, you will be responsible for the efficient day-to-day operation of the Service Department, covering agricultural machinery repairs alongside professional and domestic horticultural machinery. The role involves leading and managing service staff, maintaining excellent customer relationships, and ensuring departmental profitability. You will act as a key link between management, customers, and technicians, ensuring clear, accurate, and timely communication at all times.
Duties & Responsibilities
- Oversee the daily running of the Service Department to ensure efficient workflow and high-quality service delivery
- Lead, organise, mentor, and supervise service technicians
- Plan and allocate work to technicians to maximise productivity and efficiency
- Maintain strong customer relationships, handling enquiries, issues, and complaints in a professional and diplomatic manner
- Manage departmental performance, including profit and loss reporting
- Monitor service standards and ensure work is completed in line with company procedures and manufacturer guidelines
- Manage staff-related matters confidently and fairly, in accordance with company policies
- Maintain accurate service records, reports, and administrative processes
Requirements
- Strong knowledge of agricultural and/or horticultural machinery (advantageous)
- Previous people management or supervisory experience, ideally within a busy service environment
- Understanding of profit and loss management and reporting
- Excellent verbal and written communication skills, with the ability to remain calm and diplomatic during busy periods
- Highly organised, with the ability to multitask and prioritise effectively
- Confident in handling staff matters in line with company procedures
- Proactive, structured, and solutions-focused approach to problem solving
- Ability to communicate effectively at all levels of the business
- Discretion when dealing with confidential matters
- Ability to manage customer expectations without overcommitting
- Capable of working independently and using own initiative
- Good general level of health and fitness
- Professional appearance
Job Details
- Job Categories: After Sales Support, Management
- Job Type: Permanent, Full Time
- Job Location: Cholchester
- Start Date: Immediate, subject to successful candidate’s notice period
- Hours: 42 hrs. per week – 8am to 5.30pm Monday to Friday (1-hour unpaid lunch). Additional hours may be required to include alternate Saturdays and peak times e.g. harvest.
- Salary: £Competitive (dependent on experience) plus company vehicle and profit-related bonus
- Benefits: 32-days holiday (incl. bank holidays), company vehicle, workplace pension, life assurance (2 x salary), country store staff discount, company sick pay scheme, flu jabs and employee referral scheme.
Please use the form to submit your job application. We can only consider applicants who are eligible to work in the UK.
Agricultural Service Manager in Colchester employer: Ernest Doe & Sons Limited
Contact Detail:
Ernest Doe & Sons Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Agricultural Service Manager in Colchester
✨Tip Number 1
Network like a pro! Reach out to your contacts in the agricultural sector and let them know you're on the hunt for an Agricultural Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of agricultural and horticultural machinery. Be ready to discuss how you've managed teams and handled customer relationships in the past. Show them you’re the perfect fit for leading their service department!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that suit your skills and experience. Tailor your approach to each company to stand out from the crowd!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism. Let’s make sure they remember you!
We think you need these skills to ace Agricultural Service Manager in Colchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Agricultural Service Manager role. Highlight your experience with agricultural and horticultural machinery, as well as any previous management roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your people management experience and how you handle customer relationships. Keep it professional but let your personality show through!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent verbal and written communication skills. Be clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Ernest Doe & Sons Limited
✨Know Your Machinery
Brush up on your knowledge of agricultural and horticultural machinery. Be prepared to discuss specific models, their maintenance needs, and any recent advancements in technology. This will show that you’re not just familiar with the equipment but also passionate about the industry.
✨Demonstrate Leadership Skills
Since the role involves leading and managing service staff, think of examples from your past where you successfully mentored or organised a team. Be ready to share how you handled challenges and motivated your team to achieve high-quality service delivery.
✨Customer Relationship Focus
Prepare to talk about your experience in maintaining strong customer relationships. Think of specific instances where you resolved complaints or enhanced customer satisfaction. This will highlight your ability to handle enquiries professionally and diplomatically.
✨Profit and Loss Understanding
Familiarise yourself with basic profit and loss management concepts. Be ready to discuss how you’ve previously managed departmental performance and contributed to profitability. This will demonstrate your business acumen and understanding of the financial aspects of the role.