At a Glance
- Tasks: Support the Branch Manager and team with high-level admin and customer service.
- Company: Join a dynamic team in a busy operational environment.
- Benefits: Competitive salary, 32 days holiday, pension, and staff discounts.
- Other info: Immediate start available; great opportunity for career growth.
- Why this job: Be the first point of contact and make a real difference in customer experience.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 25000 - 32000 £ per year.
The Branch Administrator plays a vital role in supporting the Branch Manager and wider team to ensure the efficient and effective day-to-day operation of the branch. The postholder will provide high-level administrative and personal assistant support, act as a first point of contact for customers, and ensure accurate record-keeping, compliance, and smooth coordination of branch activities within a busy operational environment.
Key Responsibilities
- Provide high-level personal assistant and administrative support to the Branch Manager, anticipating management needs and supporting the wider team as required.
- Manage incoming calls and maintain the branch switchboard.
- Act as the first point of contact for customers and clients, professionally handling enquiries, requests, and complaints in person, by telephone, and via email.
- Carry out financial administration duties, including processing invoices, delivery notes, and related documentation.
- Prepare sales quotations and issue invoices and delivery tickets.
- Carry out daily cashiering duties and liaise with Head Office.
- Maintain accurate data, records, and filing systems, including stock documentation and confidential information.
- Update the sales database regularly.
- Support the sales team during events and trade shows.
- Conduct monthly stock checks on domestic items.
- Ensure timely and clear communication across the team.
- Consistently deliver professional and customer-focused service.
What We’re Looking For
- Strong communication skills and a professional telephone manner.
- Confidence in dealing with people at all levels.
- Discreet and trustworthy when handling confidential information.
- Excellent organisational skills with the ability to multitask.
- Exceptional accuracy and attention to detail with both written communication and numerical data.
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
- Self‑motivated, approachable, and a team player.
- Ability to use initiative and adapt in a fast-paced environment.
- Well‑presented and detail‑oriented.
Additional Information
- Start Date: Immediate, but subject to successful candidate’s notice period.
- Hours: 40 hours per week – 8am to 5pm Monday to Friday (1-hour unpaid lunch).
- We are offering a competitive salary, as well as 32 days holiday (inc bank holidays), workplace pension, life assurance (2 x salary), country store staff discount, company sick pay scheme, flu jabs and employee referral scheme.
Branch Administrator employer: Ernest Doe & Sons Limited
As a Branch Administrator at our Marlesford location, you will be part of a dynamic team that values collaboration and professional growth. We offer a competitive salary alongside generous benefits such as 32 days of holiday, a workplace pension, and opportunities for career advancement in a supportive environment. Our commitment to employee well-being is reflected in our comprehensive sick pay scheme and staff discounts, making us an excellent employer for those seeking a rewarding career in a vibrant community.
Contact Details:
Ernest Doe & Sons Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Branch Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Branch Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to administrative support and customer service. We recommend role-playing with a friend or using online resources to boost your confidence and polish your responses.
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've managed multiple tasks or improved processes in previous roles. This will demonstrate your ability to thrive in a busy operational environment, just like the one at our branch.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and contributing to our success.
We think you need these skills to ace Branch Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Branch Administrator role. Highlight your administrative skills, attention to detail, and any experience in customer service. We want to see how you can support our team effectively!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific experiences that relate to the key responsibilities listed in the job description. We love a personal touch!
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your written application reflects that. Keep your language clear and professional, and double-check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Ernest Doe & Sons Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Branch Administrator role. Familiarise yourself with the key responsibilities and required skills listed in the job description. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Practice Your Communication Skills
Since strong communication is crucial for this position, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member, focusing on how you would handle customer enquiries and complaints, as well as your approach to supporting the Branch Manager.
✨Showcase Your Organisational Skills
Be prepared to discuss specific examples of how you've managed multiple tasks or projects in the past. Highlight your attention to detail and accuracy, especially when it comes to handling financial administration duties or maintaining records. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Dress the Part and Be Approachable
First impressions matter! Dress professionally to reflect the company’s culture and ensure you look well-presented. Additionally, be friendly and approachable during the interview; remember, they’re looking for someone who can represent the branch positively and connect with customers.
