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- Tasks: Repair and maintain agricultural machinery while providing top-notch customer service.
- Company: Join Ernest Doe, a leading name in agricultural services with 21 branches across the UK.
- Benefits: Enjoy 32 days of leave, a company van, discounts, and a supportive work environment.
- Why this job: Be part of a skilled team, gain manufacturer training, and make a real impact in agriculture.
- Qualifications: Experience in agriculture or horticulture is essential; self-motivation and physical fitness are key.
- Other info: Immediate start available; full-time hours with overtime pay after 39 hours.
The predicted salary is between 30000 - 42000 £ per year.
We have an exciting opportunity for an experienced Agricultural Service Technician to join our team at the Ringmer branch in Sussex.
Reporting directly to the Service Manager, you will be responsible for repairing and maintaining equipment related to agricultural machinery sold by our sales departments in the Sussex area.
Working with Ernest Doe provides access to manufacturer support and training, along with the benefit of working alongside our experienced team members.
Responsibilities include:
- Repairing and maintaining agricultural or horticultural machinery and equipment for customers
- Diagnosing hydraulic and electrical faults using the latest software and performing repairs, which may be chargeable, warrantable, or internal
- Lifting heavy machinery and using appropriate tools safely
- Providing excellent customer service in a customer-facing role
Requirements:
- Proven experience in the agricultural or horticultural industry
- Ability to work independently and on your own initiative
- Self-motivated and physically fit
This is a permanent, full-time position based in Ringmer, with an immediate start subject to notice period.
Working hours are 39 hours per week: Monday to Thursday 8am-5pm, Friday 8am-4pm, with overtime paid at time and a half after 39 hours.
Salary is competitive and depends on experience, plus a company van is provided.
Benefits include 32 days of annual leave including bank holidays, sick pay, pension scheme, employee referral bonus, winter flu jab, discounts, and death in service cover.
Application process:
Please complete the application form to apply. Applicants must be eligible to work in the UK.
Fields marked * are required.
We have 21 branches across East Anglia, the South East, and East Midlands.
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After Sales Support employer: Ernest Doe & Sons Limited
Contact Detail:
Ernest Doe & Sons Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Support
✨Tip Number 1
Familiarise yourself with the specific agricultural machinery and equipment that the company deals with. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the company, if possible. They can provide valuable insights into the company culture and expectations, which can give you an edge during the selection process.
✨Tip Number 3
Prepare to discuss your hands-on experience with diagnosing and repairing agricultural machinery. Be ready to share specific examples of challenges you've faced and how you resolved them, as this will showcase your problem-solving skills.
✨Tip Number 4
Highlight your customer service skills during the interview. Since this role involves direct interaction with customers, demonstrating your ability to communicate effectively and provide excellent service will be crucial.
We think you need these skills to ace After Sales Support
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the After Sales Support position. Tailor your application to highlight your relevant experience in repairing and maintaining agricultural machinery.
Craft a Strong CV: Ensure your CV showcases your experience in the agricultural or horticultural industry. Include specific examples of your skills in diagnosing faults and providing customer service, as these are key aspects of the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention how your background aligns with the responsibilities outlined in the job description, particularly your ability to work independently and your self-motivation.
Complete the Application Form: Fill out the application form thoroughly, ensuring all required fields marked with * are completed. Double-check for any errors or missing information before submitting to present yourself as a detail-oriented candidate.
How to prepare for a job interview at Ernest Doe & Sons Limited
✨Showcase Your Technical Skills
Make sure to highlight your experience with agricultural machinery during the interview. Be prepared to discuss specific repairs you've performed and any diagnostic software you are familiar with, as this will demonstrate your technical expertise.
✨Emphasise Customer Service Experience
Since the role involves customer interaction, share examples of how you've provided excellent service in previous positions. This could include resolving customer issues or going above and beyond to ensure satisfaction.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you've diagnosed and resolved faults in machinery. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly illustrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the training opportunities available or how the team collaborates on complex repairs, which can reflect your eagerness to learn and grow within the company.
