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- Tasks: Help customers by answering calls and resolving their queries with care.
- Company: Join a company known for outstanding customer service across the UK.
- Benefits: Enjoy a hybrid work model, 36 days annual leave, and excellent perks.
- Why this job: Be part of a supportive team and make a real impact on customer satisfaction.
- Qualifications: Must have customer service experience, strong communication skills, and be IT literate.
- Other info: This is a full-time, 12-month contract based in Andover with no part-time options.
Location: Andover. Hybrid. 3 x days office based in Andover, 2 x days WFH. Full time hours only. Monday-Friday (Apply online only). 12 month contract. Salary £23,900 per year plus 36 days annual leave and excellent benefits. The company provide a first class customer service to both consumers and businesses across the UK and pride themselves by offering an outstanding customer service, treating all customers with care and compassion. They now have an exciting opportunity to welcome an additional Customer Support Advisor who can commit to a 12 month contract on a full-time basis. Our ideal Customer Support Advisor is a customer focused individual who is IT literate, can learn new systems with ease and has a confident and professional telephone manner. You must have experience within a customer service setting, excellent communication and grammatical skills and exemplary attention to detail. Daily responsibilities: * Taking inbound calls and answering customer enquiries, ensuring customers are provided an outstanding service * Taking ownership of queries and providing a resolution for customers * Provide customers with up to date and accurate information via phone/web chat * Processing confidential information on CRM system * Administrative duties i.e email correspondence to customers, use of Outlook, Excel, Microsoft Word etc * Communicating updates with your colleagues and offering support when required To be considered for the role of Customer Support Advisor, the following skills are essential: * Communication – You have the confidence to take calls from a wide range customers * You feel a sense of satisfaction when resolving queries * You have a positive approach when it comes to helping others * You are IT savvy and able to pick up new systems with ease * High level of grammatical and numeracy skills * You live within reasonable proximity to Andover for the days you are office based * You have adequate internet access and an organised space to work from home when not office based. * Educated to a minimum of A Levels or equivalent If you would love to join a terrific team, and an amazing company, apply immediately! Please note that the role of Customer Support Advisor is a 12 month contract which offers full time hours (Monday -Friday (Apply online only)) and set salary of £23,900 per year. We cannot offer part time hours nor fully remote opportunities. Please apply only if you can meet the desired criteria
Customer Support Advisor employer: Ernest & Co Recruitment
Contact Detail:
Ernest & Co Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills by engaging in mock phone calls with friends or family. This will boost your confidence and help you develop a professional telephone manner.
✨Tip Number 3
Research the company’s values and customer service philosophy. Being able to align your answers with their mission will show that you are a great fit for their team.
✨Tip Number 4
Make sure you have a quiet and organized workspace set up for your work-from-home days. This will demonstrate your readiness for the hybrid work model they offer.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant IT skills. Emphasize your communication abilities and attention to detail, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've resolved customer queries in the past and how you embody the company's values of care and compassion.
Highlight Relevant Skills: In your application, clearly outline your IT literacy and ability to learn new systems quickly. Provide examples of your experience with CRM systems or similar tools, as this will demonstrate your readiness for the role.
Proofread Your Application: Before submitting, carefully proofread your application for grammatical accuracy and clarity. This is especially important given the emphasis on high-level grammatical skills in the job description.
How to prepare for a job interview at Ernest & Co Recruitment
✨Show Your Customer Service Skills
Be prepared to discuss your previous experience in customer service. Highlight specific examples where you successfully resolved customer queries and provided outstanding service, as this aligns with the company's values.
✨Demonstrate IT Literacy
Since the role requires being IT savvy, be ready to talk about your experience with various systems and software. Mention any CRM systems you've used and how quickly you can adapt to new technologies.
✨Communicate Clearly and Confidently
Practice your communication skills before the interview. Since the job involves taking calls from a wide range of customers, ensure you convey your thoughts clearly and maintain a professional tone throughout the conversation.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to take ownership of a query and provide a resolution, showcasing your attention to detail and positive approach.
