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- Tasks: Lead a dynamic team to drive sales and enhance customer experiences.
- Company: Join the prestigious Ermenegildo Zegna Group, a leader in luxury fashion.
- Benefits: Competitive salary, career growth, and a vibrant work environment.
- Other info: Opportunity to build lasting relationships with clients and develop your team.
- Why this job: Be a brand ambassador and shape the future of luxury retail.
- Qualifications: Proven luxury retail experience and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
* Translate store KPI’s into action plans for the team. Provide clear, challenging goals and hold the team accountable.
* Ensure every team member develops and executes a daily/weekly/monthly sales strategy including client outreach, appointments (in-store, out-of-store and virtual) and consignments.
* Put in place retention actions through clientelling tools to increase sales in store and virtually.
* Ensure a standard and accurate application of best practices for selling and customer service; hold the team accountable for consistent execution.
* Align staff schedules with sales plans to ensure appropriate floor coverage.
* Interpret competitors' activity and market environment to propose new ideas for business development including the creation of a network of local business partners to act as Zegna Ambassadors and generate client referrals.
Customer Understanding & Engagement* Develop a deep personal connection with the store’s top clients; develop customized strategies for growing the top spending customer segment.
* Create a warm and friendly store environment aligned with our casual luxury brand. Develop "story telling" capabilities within the team to ensure the highest level of customer connection.
* Monitor monthly CRM/Marketing KPI's and reporting to capture meaningful customer data for building relationship and ensuring the customer data collection through the appropriate tools.
Team Development and Team SpiritBrand PresentationRetail and Store Operations* Assess, monitor and improve store’s alteration standards through managing store customer advisors and tailors.
* Ensure the store team adheres to guidelines policies and procedures in all areas of operational activity.
* Ensure and supervise the usage of digital services to increase business opportunities and virtual sales and to improve customer service.
Requirements* Proven Luxury backgrounds is a must
* Extended Team Leadership experience In Store
* Business development acumen managing large volumes
* Intimate local luxury market understanding
* Fluent in English
What makes you, makes our legacyErmenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world’s finest textiles. Zegna has since expanded to ready-to-wear, becoming one of Italy’s most successful family companies and a global luxury lifestyle brand.
STORE MANAGER – ZEGNA BICESTERAt Zegna the talents and passion of our people are the pillars of our success. Which is why we’re looking for a Store Manager to lead the team contributing to our proud legacy and helping shape our vibrant future.
What makes you, makes ZegnaAs a Zegna Store Manager you will be the business local expert and Brand Ambassador responsible for delivering the business strategy, promoting our casual luxury brand and achieving business objectives for the store. Acting as an entrepreneur, you will build the business inside and outside the store’s four walls.
You will cultivate a genuine customer-centric culture gaining a deep understanding of the client, ensuring personalized service levels and building authentic and lasting relationships. You will be a dynamic and inspiring leader building an energized, accountable and effective team.
Main ResponsibilitiesBusiness Development and Sales Management* Communicate information related to Company/Region priorities and goals and nurture a positive and dynamic internal environment.
* Embrace and promote change and transformation and actively inspire others to do the same.
* Attract and recruit the best profiles through networking and market scouting. Facilitate the on-boarding plan for every new employee.
* Define and assign clear objectives setting challenging goals and monitor individual performances.
* Identify talents and recognize and reward store best performers.
* Coach store team to develop competencies and support their growth; ensure training program deployment.
* Implement effective solution/resolution for all employees’ relations issues in collaboration with HR and Retail Area Manager.
* Partner with VM to identify and implement product placement strategies to maximize store sales.
* Partner with local Merchandising team providing effective feedback on products and collections and keeping up to date on stock situation, consolidation and transfers.
* Ensure the implementation of Company guidelines in terms of store experience (team grooming, music, video, food and beverage etc.) and store maintenance.
Store Manager - Bicester employer: Ermenegildo Zegna Holditalia S.p.A
Contact Detail:
Ermenegildo Zegna Holditalia S.p.A Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Bicester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the luxury retail scene. Attend local events, join relevant groups, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality during interviews! Zegna is all about that casual luxury vibe, so let your authentic self shine through. Share your passion for the brand and how you can contribute to their legacy. Remember, they want to see the real you!
✨Tip Number 3
Prepare for those tricky questions! Research common interview questions for store managers and think about how your experience aligns with Zegna’s values. Practice your answers, but keep it natural – you want to sound confident, not rehearsed.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Store Manager - Bicester
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury brands shine through! We want to see how your background aligns with our values and how you can contribute to the Zegna legacy.
Tailor Your Experience: Make sure to highlight your relevant experience in team leadership and business development. We’re looking for someone who can translate store KPIs into actionable plans, so give us examples of how you've done this before!
Connect with Our Brand: Demonstrate your understanding of our brand and its casual luxury ethos. Share how you would create a warm and friendly environment in-store, as well as how you’d engage with our top clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Don’t miss out on the chance to join our amazing team!
How to prepare for a job interview at Ermenegildo Zegna Holditalia S.p.A
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to retail management. Be ready to discuss how you've translated KPIs into actionable plans in your previous roles, as this will show your understanding of the business and your ability to drive results.
✨Showcase Your Leadership Style
Prepare examples that highlight your team leadership experience. Think about times when you motivated your team or resolved conflicts. This is crucial for a Store Manager role, so be ready to demonstrate how you can inspire and develop your team.
✨Understand the Brand
Familiarise yourself with Zegna's brand values and customer engagement strategies. Be prepared to discuss how you would create a warm and friendly store environment that aligns with their casual luxury ethos, and how you would build relationships with top clients.
✨Be Ready to Discuss Business Development
Think about innovative ideas you could bring to the table for business development. Prepare to talk about your understanding of the local luxury market and how you would leverage that knowledge to create partnerships and drive sales both in-store and virtually.