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- Tasks: Process payments, manage transactions, and provide top-notch customer service in a luxury retail environment.
- Company: Join the prestigious Ermenegildo Zegna Group, a leader in luxury textiles and fashion.
- Benefits: Part-time hours with a dynamic team and opportunities for growth in a luxury brand.
- Why this job: Be part of a legacy brand and enhance your skills in a high-end retail setting.
- Qualifications: Attention to detail, strong numeracy, and excellent communication skills are essential.
- Other info: Experience a vibrant work culture while shaping the future of luxury retail.
* Receives and processes client cash and credit card payments according to Company guidelines.
* Performs all transactions in the Zegna RIS (Retail Information System) - including sales, refunds and returns, Made-to-Measure (MTM) deposits and balance payments, and Gift cards; to ensure the accurate updating of customer, vendita and stock records.
* Performs tax refunds.
* Performs cash desk daily closing procedure as per Company guidelines, and ensures accurate reconciliation of RIS with cash/card takings.
* Provides daily/weekly/monthly sales reports to Store Manager/Accounts Dept/Retail Logistics Team, as requested.
* Collects and registers customer personal information on the RIS Customer Database, updating existing client records where necessary to ensure customer database completeness.
* Performs inter-Company and B2B sale transactions in the RIS; issues invoices with correct taxable values.
* Advises on CITES enquiries and processes CITES sales to ensure correct documentation.
* Performs card-not-present sales, ensuring strict adherence to Company and Card Processor guidelines and procedures.
* Controls and reconciles boutique petty cash float.
* Monitors stock for cash desk stationary and places replenishment orders as required, and under the supervision of the Store Management.
* Ensures that PDQ payment terminals are in correct working order; requesting assistance from IT department and external card-processing provider as necessary.
* Performs daily cash banking and deposit procedures.
* Supports the resolution of card transaction disputes; provides documentary evidence and liaises with card-processing provider as required.
* Manages transactions in foreign currency, ensuring accurate reconciliation of gain/loss on exchange values.
What Makes You, Makes Our Team
When you join Zegna, you join a team, working together to shape the future of our company. For this role, we’re looking for someone who:
- Excellent attention to detail accuracy
- Numeracy, calm composure under pressure and strong customer-focus
- Diplomacy and sensibility to luxury
- Excellent phone and written communication skills.
What Makes You, Makes Zegna
As a Store Cashier you will process all POS transactions accurately and efficiently and collect and update client details in accordance with established Company policies and procedures, whilst providing an outstanding level of luxury customer service. You will ensure accurate reconciliation of daily cash and card takings with the Retail Information System (RIS) database, and carry out cash banking processes for the boutique.
Store Cashier - London New Bond Street (Part Time 24h) London , United Kingdom employer: Ermenegildo Zegna Holditalia S.p.A
Contact Detail:
Ermenegildo Zegna Holditalia S.p.A Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Cashier - London New Bond Street (Part Time 24h) London , United Kingdom
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Zegna. Understand their values and what makes them tick. This way, you can tailor your responses to show how you fit right in with their luxury brand vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your attention to detail and customer service skills, as these are key for a Store Cashier role.
✨Tip Number 3
Dress to impress! Since you’re applying for a luxury brand, make sure your outfit reflects that. A smart, polished look will not only boost your confidence but also show that you understand the brand's image.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Store Cashier - London New Bond Street (Part Time 24h) London , United Kingdom
Some tips for your application 🫡
Show Off Your Attention to Detail: When you're filling out your application, make sure to highlight your attention to detail. We love candidates who can demonstrate accuracy in their work, especially since this role involves handling cash and processing transactions.
Keep It Professional Yet Personal: While we want you to be yourself, remember that this is a luxury brand. Use a tone that reflects professionalism but also shows your personality. A little charm goes a long way in the luxury retail world!
Tailor Your Experience: Make sure to tailor your application to the specific role of Store Cashier. Highlight any relevant experience with cash handling, customer service, or working under pressure. We want to see how your background fits with what we do!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Ermenegildo Zegna Holditalia S.p.A
✨Know Your Numbers
As a Store Cashier, you'll be handling cash and card transactions, so brush up on your numeracy skills. Be prepared to discuss how you ensure accuracy in financial transactions and any experiences you've had with cash handling or reconciliation.
✨Showcase Your Customer Service Skills
Luxury retail is all about providing an exceptional customer experience. Think of examples where you've gone above and beyond for a customer. Highlight your calm composure under pressure and how you handle difficult situations with diplomacy.
✨Familiarise Yourself with the Company
Do some research on Zegna’s history and values. Understanding their commitment to craftsmanship and quality will help you align your answers with what they value in a candidate. This shows genuine interest and can set you apart from other applicants.
✨Prepare for Technical Questions
Since you'll be using the Retail Information System (RIS), be ready to discuss any relevant experience with similar systems. If you don’t have direct experience, think about how your tech-savvy nature can help you learn quickly and adapt to new software.
