At a Glance
- Tasks: Lead the store team, drive sales, and enhance guest experiences.
- Company: Join Zegna, a luxury brand with a rich heritage and vibrant future.
- Benefits: Competitive salary, employee discounts, and opportunities for growth.
- Other info: Collaborative culture focused on personal development and team success.
- Why this job: Be a key player in a dynamic environment and shape customer experiences.
- Qualifications: Experience in retail management and a passion for customer service.
The predicted salary is between 25895 - 31649 £ per year.
At Zegna, the talents and passion of our people are the pillars of our success. We’re looking for a Floor Manager in London to support the team contributing to our proud legacy and helping shape our vibrant future.
As a Floor Manager, you play a pivotal role in driving the store’s commercial performance while ensuring flawless execution of the brand’s guest experience. You act as a key link between the Line Manager and the store team, supporting the implementation of business strategies, fostering clear communication, and contributing directly to sales results.
Leading by example on the shop floor, you are responsible for coordinating daily operations, while guiding and supporting Style Advisors and Su Misura Specialists in Clienteling and service excellence. In parallel, you partner with the Line Manager to achieve KPIs and consistently deliver an elevated brand experience.
MAIN RESPONSIBILITIES
- Business Development and Sales Management
- Lead by example, delivering strong sales performance while actively developing and maintaining a high-quality guest portfolio.
- Support the Line Manager in translating store KPI targets into clear, actionable plans and ensuring their effective execution by the team.
- Guide the team in daily and weekly sales planning, proactive guest outreach, appointment setting, virtual selling, and consignments.
- Coach team members on selling skills, ensuring consistent delivery of the Guest Experience and strong storytelling techniques.
- Monitor store productivity and support on the sales floor to maximize performance throughout all business peaks.
- Monitor competitors' activities and market environment to propose new ideas for business development including the creation of a network of local business partners to act as Zegna Ambassadors and generate client referrals.
- Collaborate with local Marketing and CRM to develop and implement localized Clienteling initiatives to generate new and activate dormant guests.
- Leverage guest insights to delight them and foster brand loyalty.
- Act as a key liaison between the Line Manager and the store team, ensuring smooth and timely communication.
- When requested by the management structure of the store, coordinate daily store planning, task allocation, and weekly schedules where applicable in alignment with business needs and traffic trends to ensure optimal coverage and efficiency.
- Support the adoption of corporate strategies, policies, campaigns, and operational directives.
- Customer Understanding & Engagement
- Foster a customer‑centric culture, supporting the team in creating meaningful and personalized relationships.
- Support the store team in Clienteling activities to maintain engagement and retention.
- Ensure proper and consistent use of CRM tools to enrich the guest database and maximize guest insights.
- Support the Line Manager by monitoring monthly CRM/Marketing KPI's and reporting to capture meaningful guest data for building relationships and ensuring the guest data collection through the appropriate tools.
- Team Development and Team Spirit
- Support the Line Manager in the onboarding and integration of new team members.
- Share updates, priorities, and store performance insights with the team.
- Provide daily on‑floor coaching, reinforcing selling skills, product knowledge, and service excellence.
- Motivate team members during daily briefs, ensuring focus and goal alignment.
- Promote a positive and collaborative working environment and support the Line Manager by defining and assigning clear objectives; setting challenging goals and monitoring individual performances.
- Together with the Line Manager, provide regular individual feedback (daily/weekly/monthly) when relevant.
- Brand Presentation
- Partner with the Line Manager and VM referent to identify and implement product placement strategies.
- Ensure the implementation of VM guidelines, in collaboration with VM, to ensure interior and exterior image.
- Partner with the Line Manager and local Merchandising team providing effective feedback on products and seasonal collections and keeping up to date on stock situation, consolidation and transfers.
- Maintain grooming standards and overall store appearance in line with brand requirements.
- Ensure the implementation of Company guidelines in terms of store experience and store maintenance.
Floor Manager - London New Bond Street employer: Ermenegildo Zegna Holditalia S.p.A
Ermenegildo Zegna Group is an exceptional employer, offering a vibrant work culture that celebrates luxury and personal service in the heart of London. Employees benefit from ongoing training and development opportunities, fostering growth within the company while being part of a prestigious brand known for its commitment to quality and craftsmanship. Working at our Selfridges store not only provides a chance to engage with discerning customers but also allows you to be part of a team that values creativity and collaboration.
Contact Details:
Ermenegildo Zegna Holditalia S.p.A Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager - London New Bond Street
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Ermenegildo Zegna Holditalia S.p.A, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Ermenegildo Zegna Holditalia S.p.A!
We think you need these skills to ace Floor Manager - London New Bond Street
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Ermenegildo Zegna Holditalia S.p.A, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Ermenegildo Zegna Holditalia S.p.A and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Ermenegildo Zegna Holditalia S.p.A that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Ermenegildo Zegna Holditalia S.p.A
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
