Store Cashier in City of Westminster

Store Cashier – London

At Zegna the talents and passion of our people are the pillars of our success. Which is why we’re looking for a Store Cashier in London, to contribute to our proud legacy and help shape our vibrant future.

Responsibilities

• Receives and processes client cash and credit card payments according to Company guidelines.
• Performs all transactions in the Zegna RIS (Retail Information System) – including sales, refunds and returns, Made‑to‑Measure (MTM) deposits and balance payments, and Gift cards; to ensure the accurate updating of customer, vendita and stock records.
• Performs tax refunds.
• Performs cash desk daily closing procedure as per Company guidelines, and ensures accurate reconciliation of RIS with cash/card takings.
• Provides daily/weekly/monthly sales reports to Store Manager/Accounts Dept/Retail Logistics Team, as requested.
• Collects and registers customer personal information on the RIS Customer Database, updating existing client records where necessary to ensure customer database completeness.
• Performs inter‑Company and B2B sale transactions in the RIS; issues invoices with correct taxable values.
• Advises on CITES enquiries and processes CITES sales to ensure correct documentation.
• Performs card‑not‑present sales, ensuring strict adherence to Company and Card Processor guidelines and procedures.
• Controls and reconciles boutique petty cash float.
• Monitors stock for cash desk stationary and places replenishment orders as required, and under the supervision of the Store Management.
• Ensures that PDQ payment terminals are in correct working order; requesting assistance from IT department and external card‑processing provider as necessary.
• Performs daily cash banking and deposit procedures.
• Supports the resolution of card transaction disputes; provides documentary evidence and liaises with card‑processing provider as required.
• Manages transactions in foreign currency, ensuring accurate reconciliation of gain/loss on exchange values.

Qualifications

• Excellent attention to detail accuracy.
• Numeracy, calm composure under pressure and strong customer‑focus.
• Diplomacy and sensibility to luxury.
• Excellent phone and written communication skills.