At a Glance
- Tasks: Manage arrears processes and provide top-notch customer service to residents.
- Company: Join a dedicated team on the beautiful Isle of Wight.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Dynamic role with a focus on teamwork and problem-solving.
- Why this job: Be the vital link between residents and accounts, making a real difference.
- Qualifications: 1-2 years in customer service or admin, with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Located on the Isle of Wight to serve our immediate area and the southern counties, we seek a Customer & Arrears Coordinator to join our Resident Services Team to act as a key link between our Estates Resident Services Team and our Estates Accounts Team.
Arrears Management
- Manage and complete the arrears process in line with company procedures
- Handle all first-level communications relating to arrears (phone, email, and CRM tickets)
- Liaise with the Accounts team to interpret arrears reports and provide clear communication to residents
- Monitor timelines and ensure timely follow-up actions to minimise arrears and reduce delays
- Work closely with Portfolio Holders to support estate-related queries arising from arrears
- Assist in setting and managing timelines for resolving Resident Services issues linked to arrears
Customer Service & Communications
- Act as the first point of contact for incoming enquiries across phone, email and our CRM ticketing system
- Respond to and resolve basic estate management queries
- Provide clear, professional communication to residents and colleagues
- Escalate complex queries to appropriate team members when required
Triage Function
- Assess and prioritise incoming communications and queries for the team
- Ensure efficient handling of queries to support smooth operational flow
- Escalate complaints effectively
Qualifications and Skills
- Experience: Ideally, minimum of 1-2 years in an administrative or customer service position, with a financial background or interest.
- Technical Skills: Proficiency in Microsoft Office Suite, especially Excel and Outlook. Knowledge of using a CRM system. Strong numerical skills.
- General Skills: Strong communication skills (both written and verbal). Ability to manage high volumes of enquiries and prioritise effectively. Ability to interpret arrears data. Strong organisational and time management skills. Resilient, calm under pressure, and confident in handling challenging conversations.
Customer & Arrears Coordinator in Newport employer: ermc Limited
Join our dynamic team on the beautiful Isle of Wight, where we prioritise a supportive work culture that fosters employee growth and development. As a Customer & Arrears Coordinator, you will benefit from comprehensive training, a collaborative environment, and opportunities to enhance your skills while making a meaningful impact in our community. We value our employees and offer a range of benefits designed to promote work-life balance and job satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer & Arrears Coordinator in Newport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ermc Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ermc Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer & Arrears Coordinator in Newport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ermc Limited:Your cover letter is your chance to shine! Tell us why you want to work at ermc Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ermc Limited!
How to prepare for a job interview at ermc Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
