Client Delivery Excellence (CDE) Change & Communications Lead

Client Delivery Excellence (CDE) is a multi‑year, multi‑functional program focused on innovating the delivery of our consulting services. Its goal is to exceed client expectations in evolving markets while creating exciting new opportunities for our team.

Program responsibilities include:

• Identifying and harmonizing best‑practice work processes, associated tools, and outputs.
• Leveraging ERM’s global capabilities through an enhanced global operating model.
• Understanding how the latest advancements in technology, such as automation and AI, can improve our ways of working to increase client value.

The CDE Change & Communications Lead focuses on driving organizational change to support the program, ensuring rapid adoption of changes with minimal disruption and maximizing the program’s return on investment.

Key Accountabilities & Responsibilities

• Design and execute a change strategy driven by adoption KPIs, conduct impact assessments on processes and technology, manage organizational readiness risks, and deliver comprehensive communication and training programs to enable benefits realization.
• Own and manage the change narrative with consistent messaging, lead senior stakeholder engagement to secure buy‑in, manage resistance, advise leadership on change risks and timing, and advocate for integrated project delivery plans.
• Embed effective organizational change through a fit‑for‑purpose, KPI‑driven change strategy.
• Conduct a change impact assessment focusing on new processes, technology, ways of working, and organizational structures.
• Design and deliver change strategy enabling benefits realization aligned with our organizational and employee engagement goals, including broad engagement, targeted stakeholder communication, comprehensive training programs, reporting and governance, reinforcement, and effectiveness measurement enabling course correction.
• Advocate for integrated project delivery plans that include organizational change readiness, preparing for a successful go‑live and sustainably embedding change.
• Collaborate with parallel transformation streams to enable a user‑centric approach for affected stakeholders.

Influence And Decision Making Authority

• Directs activities that significantly impact achievement of results for the sub‑function, focusing on short‑to‑mid‑term strategies.
• Negotiates and compromises to influence internal and external parties, communicating with executive leadership on matters of strategic importance.
• Improves processes or systems using conceptualizing, reasoning, and interpretation skills for moderately complex problems.

Required Experience

• 10+ years managing global, multi‑year, multi‑functional strategic change initiatives, including process harmonization (e.g., post‑merger integration, building shared service centres, implementing commercial strategy).
• Influencing and engaging stakeholders at all organizational levels, including the C‑suite.
• Working in a global corporate environment with cross‑functional teams.

Preferred

• Certification in Change Management (PROSCI).
• Experience utilizing innovative technologies (AI) in organizational management methodology.

Job Specific Capabilities / Skills

• Strategic thinker and hands‑on executor to deliver the end‑to‑end change management cycle.
• Excellence in stakeholder management.
• Effective communication at all levels through compelling, contextual, and consistent messaging.
• Risk mitigation mindset.
• Team player with proactive approach to identifying and addressing challenges.
• Strong interpersonal skills and pragmatic problem‑solving.
• Ability to navigate ambiguity and manage competing priorities while maintaining progress.
• Proactive attitude and passion for driving change.
• Strong organizational skills in a digital and global environment.

ERM is committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to thrive. We welcome talent from all backgrounds and provide equal opportunities for every candidate. If you have a disability, are neurodivergent, or need accommodations during the selection process, we’re here to support you. Once you join us, we’ll ensure you have the tools, support, and adjustments needed to succeed and feel a true sense of belonging.