At a Glance
- Tasks: Support critical billing and CRM platforms, resolving incidents and enhancing service delivery.
- Company: Join a growing software and services organisation in the UK utilities sector.
- Benefits: Competitive salary up to £41k, hybrid working, and inclusive culture.
- Other info: Dynamic environment with opportunities for career growth and development.
- Why this job: Make a real impact in a collaborative team while developing your technical skills.
- Qualifications: Experience in application support and strong SQL knowledge required.
An exciting opportunity has arisen for an experienced Application Support Analyst to join a growing software and services organisation operating within the UK utilities sector. This role offers the chance to work within a collaborative Service Operations team, supporting critical billing and CRM platforms used by energy suppliers across the UK.
Key Responsibilities
- Provide second-line support for billing and CRM system incidents and service requests.
- Perform complex data corrections and bulk updates using SQL and internal support tools.
- Escalate software defects and complex technical issues to development teams with clear supporting evidence.
- Support incident management activities, ensuring issues are owned through to successful resolution.
- Work closely with operational, technical, and client-facing teams to deliver high levels of service.
- Explain system behaviour and billing outcomes clearly to both technical and non-technical stakeholders.
- Maintain accurate documentation of incidents, resolutions, and knowledge articles.
Skills & Experience
- Previous experience in Application Support, Functional Support, or Systems Support roles.
- Strong knowledge of energy billing systems, billing data, and operational processes within the UK utilities sector.
- Experience supporting customers and resolving complex business application issues.
- Good working knowledge of SQL databases.
- Strong analytical and problem-solving skills with excellent attention to detail.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
Desirable Skills
- PowerShell, AWS, MySQL, Grafana, ITIL knowledge.
If you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks.
Contact – Alex Palmer
Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustment at any stage of the application process.
Application Support Analyst (Data Ops) in Springfield employer: Erin Associates
Join a dynamic and innovative software and services organisation in Chorley, where you will be part of a collaborative team dedicated to supporting critical billing and CRM platforms for the UK utilities sector. With a strong focus on employee growth, we offer comprehensive training and development opportunities, alongside a hybrid working model that promotes work-life balance. Our inclusive work culture values diversity and encourages open communication, making it an excellent place for professionals seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst (Data Ops) in Springfield
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Erin Associates values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Erin Associates might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Erin Associates!
✨Direct Apply to Erin Associates
Let's not forget to apply directly through the Erin Associates website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Application Support Analyst (Data Ops) in Springfield
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Erin Associates.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Erin Associates. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Erin Associates
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
