At a Glance
- Tasks: Lead service delivery for software implementations and customer support, ensuring efficiency and client satisfaction.
- Company: Growing software solutions provider with a focus on innovation and quality.
- Benefits: Competitive salary of £50k, excellent benefits, and hybrid working options.
- Other info: Opportunity for career growth and development in a supportive team.
- Why this job: Shape and scale the service function while making a real impact in a dynamic environment.
- Qualifications: Experience in service management and strong leadership skills required.
The predicted salary is between 50000 - 50000 £ per year.
Service Manager - Altrincham - Hybrid £50k + Excellent Benefits An exciting opportunity has arisen for an experienced Service Manager to join a growing software solutions provider.
This role offers the opportunity to lead the delivery of services across software implementations, customer support, professional services, and screening solutions.
You will play a key role in shaping and scaling the organisation's service function.
Key Responsibilities Oversee the delivery of software implementations, support services, and professional services, ensuring projects are delivered efficiently, on time, and within budget.
Manage customer escalations, ensuring timely resolution and maintaining high levels of client satisfaction.
Define, monitor, and report on service levels and KPIs, implementing improvements where required.
Work closely with Product, Technology, and Account Management teams to align service delivery with business objectives and drive continuous improvement.
Lead, develop, and scale the professional services function, including screening, outsourced processing, and disclosure services.
Act as the internal subject matter expert for DBS processes and compliance requirements.
Drive the growth and development of screening and verification services while balancing operational efficiency with service quality.
Coordinate and support client audit requests, ensuring information is gathered and validated accurately.
Skills
Service Manager employer: Erin Associates
This company stands out as an excellent employer due to its commitment to employee growth and a collaborative work culture. With a competitive salary, generous benefits including a 10% bonus and 25 days of holiday, and the opportunity to lead a dynamic product team, employees can thrive in a supportive environment that values innovation and professional development, all while enjoying the flexibility of remote work with proximity to South Yorkshire.
