At a Glance
- Tasks: Provide hands-on IT support for a user base of over 500.
- Company: Join a well-established and growing professional services business.
- Benefits: Up to £30,000 salary, generous holiday, health benefits, and life insurance.
- Other info: Great career progression opportunities in a supportive team environment.
- Why this job: Be the first point of contact for IT issues and make a real impact.
- Qualifications: 2+ years of IT support experience and strong problem-solving skills.
The predicted salary is between 25650 - 31350 £ per year.
A well-established and growing professional services business are seeking an experienced Service Desk Engineer to provide hands-on technical support for a user base of more than 500. You will have a track record of providing IT support for network, software, system and hardware issues, escalating where required.
You will be joining an established IT team, acting as the first point of contact for all things IT and contributing to the smooth running of networks, systems and hardware. You will have strong troubleshooting, problem-solving and customer service skills as well as the ability to adapt to evolving technologies and contribute to process improvements. This role will be primarily based in central Hull.
Package:
- Up to £30,000 basic DOE
- Progression and career development opportunities
- Life Insurance
- Generous holiday entitlement
- Health and wellbeing programme
- Health cash plans
- Dozens more
- Potential Bonus
Experience required:
- At least 2 years of relevant IT Support Experience
- Proven experience working with SLAs
- Excellent communication and problem-solving skills
- Microsoft 365
- Experience with Networks – VPNs, DNS, Wi-Fi etc
- Ticketing Systems
- Entra ID / Active Directory
- Competent with supporting various hardware
The company have an excellent reputation within their sector and have shown consistent growth year-on-year. They promote a healthy work-life balance and have an excellent benefits package.
Click APPLY to be considered for the role as my client is aiming to interview as soon as possible. The process requires a maximum of two stages with potentially a short technical exercise.
Contact – Millie Ellis
If you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks.
Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustments at any stage of the application process.
Service Desk Engineer employer: Erin Associates
Join a leading manufacturing business in North Lincolnshire as an ERP and Reporting Analyst, where you will play a crucial role in maintaining and enhancing vital data and reporting systems. Enjoy a flexible working environment, excellent benefits, and ample opportunities for career progression, all while being part of a supportive team that values your expertise and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Erin Associates. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Erin Associates before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Erin Associates:Your cover letter is your chance to shine! Tell us why you want to work at Erin Associates specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Erin Associates!
How to prepare for a job interview at Erin Associates
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
