At a Glance
- Tasks: Provide 1st and 2nd line IT support to a growing user base.
- Company: A reputable organisation in Newcastle with a focus on growth and employee well-being.
- Benefits: Competitive salary, enhanced holidays, career development, and various employee perks.
- Other info: Office-based role with potential for hybrid working and clear training plans.
- Why this job: Join a dynamic team and make a real difference in IT services.
- Qualifications: Experience in IT support, excellent communication, and problem-solving skills.
This profitable and growing organisation requires an experienced IT Technician to provide technical support to a user base of just over 200 and growing. You will be responsible for the smooth operation of IT Services and Systems, helping the business maintain productivity by resolving technical issues promptly and effectively.
Working as part of a newly established IT department, you will act as the first point of contact for all IT-related issues and requests, providing 1st and 2nd line support for hardware, software, and network problems. As an IT Technician, you will assist with onboarding and offboarding processes, including account setup and device configuration whilst also providing training on IT Systems to staff. This role will be office based in central Newcastle, with the organisation looking to improve their hybrid working offering.
Package:
- Clear training and development plans with allocated budgets
- Enhanced holidays plus buy/sell options
- Career development as part of a growing department
- Matched pension, education support, Employee Assistance Programmes, discounts, paid volunteering days, season ticket loans and many more
Experience required:
- 1st / 2nd line IT support experience
- Windows Server
- Microsoft 365
- Active Directory / Entra ID
- Exposure to networking technologies - LAN/WAN, firewalls, VPN
- Excellent communication skills
- Excellent problem-solving skills
- FreshService, SSO Solutions, Remote Management tools - desirable
The company has an excellent reputation within their sector and has shown consistent growth year-on-year. They promote a healthy work-life balance and have an excellent benefits package.
Click APPLY to be considered for the role as my client is aiming to interview as soon as possible. The process requires a maximum of two stages with potentially a short technical exercise.
If you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks.
Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustments at any stage of the application process.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician in Newcastle upon Tyne
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Erin Associates values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Erin Associates might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Erin Associates!
✨Direct Apply to Erin Associates
Let's not forget to apply directly through the Erin Associates website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Technician in Newcastle upon Tyne
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Erin Associates.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Erin Associates. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Erin Associates
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
