At a Glance
- Tasks: Provide 2nd line IT support and lead exciting projects like transitioning to Windows 11.
- Company: Join a reputable company with 14 years of consecutive growth and a focus on employee development.
- Benefits: Enjoy a flexible 35-hour work week, 25 days holiday, and bonus opportunities.
- Other info: Interviews are virtual and quick, with a maximum of two stages.
- Why this job: Shape the digital experience for thousands while developing your technical skills in a supportive environment.
- Qualifications: Experience in 2nd line support, Microsoft 365, and relevant technical certifications are preferred.
The predicted salary is between 30000 - 40000 £ per year.
£36,000 - £40,000 + bonus, 35-hour work week and great benefits
This profitable and growing organisation require an experienced IT Support Specialist, who has a background in providing high-level IT Support in a professional environment. Your role will see you contribute to the transformation of the digital experience for end-users, actively shaping and modernising the tools, systems, and processes of the business.
As an internal IT Engineer, you will provide 2nd line support to end-users both remotely and on-site, whilst also having the opportunity to undertake 3rd line and project work. You could take the lead on projects like transitioning to Windows 11 and streamlining application management. Experience of supporting users based across multiple sites would be beneficial for this position.
Due to the nature of this role, you will be on-site in Nottingham for most of your time.
Package:
- Bonus opportunities
- 35-hour work week with flexible working
- 25 days holiday + 5 days buy/sell + bank holidays.
- Professional development opportunities
- 5% employer pension, rising with service + many more.
Experience:
- Proven track record of 2nd line support
- Microsoft 365
- Active Directory
- Windows deployments
- Endpoint Management
- Laptop and mobile hardware.
- Incident, Change and Problem Management processes.
- Excellent communication and problem-solving skills
- Relevant technical certifications are desirable e.g. ITIL v4.
Effectively, this role is responsible for working with the wider IT team to contribute to the smooth day-to-day running of IT Services for a business with several thousand employees.
The company have an excellent reputation within their sector, and have experienced 14 consecutive years of growth, posting record revenues for the last financial year. They promote a healthy work-life balance and will give you the opportunity to develop your technical knowledge.
Click APPLY to be considered for the role as my client is aiming to interview as soon as possible. All interviews are to be conducted virtually, with the process requiring a maximum of two stages.
Contact – Millie Ellis
Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustment at any stage of the application process.
Key words; IT Engineer. IT Technician. 2nd Line. Nottingham, Derby, Mansfield, Loughborough, Long Eaton, Ripley, Chesterfield, Leicester, Sheffield, Newark, Burton-upon-Trent, Tamworth, Coventry
Please follow us on twitter @erinassociates for similar roles
Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy.
IT Support Specialist in Nottingham employer: Erin Associates
Join a thriving organisation in Nottingham as an IT Support Specialist, where you will enjoy a competitive salary, a 35-hour work week, and a range of excellent benefits including flexible working and generous holiday allowances. The company fosters a supportive work culture that prioritises employee growth and development, offering opportunities to lead exciting projects and enhance your technical skills in a dynamic environment. With a strong reputation for stability and continuous growth, this is an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist in Nottingham
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and Active Directory. Being able to discuss your hands-on experience with these tools during the interview will demonstrate your readiness for the role.
✨Tip Number 2
Prepare examples of how you've successfully handled 2nd line support issues in the past. Think about specific challenges you faced and how you resolved them, as this will showcase your problem-solving skills and ability to work under pressure.
✨Tip Number 3
Research the company’s recent projects or initiatives, especially those related to digital transformation. This knowledge will allow you to ask insightful questions during the interview and show your genuine interest in contributing to their goals.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the IT Support Specialist role, which can help you tailor your approach during the interview.
We think you need these skills to ace IT Support Specialist in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 2nd line support, Microsoft 365, and any relevant technical certifications. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your problem-solving skills and your ability to communicate effectively. Mention specific projects or experiences that relate to transitioning to Windows 11 or managing multiple sites.
Highlight Relevant Experience:In your application, emphasise your background in providing high-level IT support and any experience with incident, change, and problem management processes. This will show that you understand the demands of the role.
Prepare for Virtual Interviews:Since interviews will be conducted virtually, ensure you have a quiet space and a reliable internet connection. Practice common interview questions related to IT support and be ready to discuss your previous experiences in detail.
How to prepare for a job interview at Erin Associates
✨Showcase Your Technical Skills
Be prepared to discuss your experience with 2nd line support, Microsoft 365, and Windows deployments. Highlight specific examples of how you've resolved technical issues in the past, as this will demonstrate your capability to handle the responsibilities of the role.
✨Communicate Clearly
Excellent communication skills are crucial for an IT Support Specialist. Practice explaining complex technical concepts in simple terms, as you may need to assist users who aren't tech-savvy. This will show that you can effectively support end-users.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to troubleshoot a technical issue or manage an incident. Think through your approach and be ready to explain your thought process during the interview.
✨Research the Company Culture
Understanding the company's values and work culture can give you an edge. Familiarise yourself with their commitment to professional development and work-life balance, and be ready to discuss how you align with these values during your interview.
