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- Tasks: Provide 2nd line IT support and manage service desk tickets.
- Company: Join a successful and growing organisation with a friendly support team.
- Benefits: Enjoy a 35-hour week, up to 30 days holiday, and flexible working options.
- Why this job: Be part of an inclusive culture in a fast-paced environment with personal development opportunities.
- Qualifications: Proven IT support experience and strong knowledge of Office 365 and Windows 10/11 required.
- Other info: Interviews are virtual and include a short technical task.
A successful and growing organisation is looking for an experienced IT Support Engineer to join their friendly support team. You’ll provide remote, email, and in-person support to a wide user base, working with a range of technologies.
The role:
- Provide 2nd line support for hardware, software, and mobile devices
- Manage service desk tickets and deliver routine maintenance
- Contribute to a variety of IT projects
- Hybrid role – mostly remote, with travel to Leeds as needed
What we’re looking for:
- Proven IT support experience (2nd line)
- Strong knowledge of Office 365, Windows 10/11, Active Directory
- Experience with Intune, PowerShell, Fresh Service, Entra ID – desirable
- Excellent communication and problem-solving skills
The package:
- 35-hour week
- Up to 30 days holiday + bank holidays (option to buy/sell 5 more)
- 6% employer pension contribution
- Flexible & hybrid working
- Personal development opportunities
This is a great opportunity to join a company known for its flexibility, inclusive culture, and continued growth. If you are an IT Support engineer looking for a new challenge in a fast-paced environment, please get in touch.
Contact: Millie Ellis
Erin Associates welcomes applicants of all backgrounds. Please let us know if you need adjustments during the recruitment process.
IT Support Engineer employer: Erin Associates
Contact Detail:
Erin Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Windows 10/11, and Active Directory. Having hands-on experience or relevant certifications can really set you apart during the interview.
✨Tip Number 2
Brush up on your problem-solving skills and be prepared to discuss real-life scenarios where you've successfully resolved IT issues. This will demonstrate your practical knowledge and ability to handle challenges effectively.
✨Tip Number 3
Since the role involves managing service desk tickets, consider familiarising yourself with ticketing systems like Fresh Service. Understanding how these systems work can give you an edge in demonstrating your readiness for the role.
✨Tip Number 4
Prepare for the virtual interview by practising common technical questions and tasks related to IT support. Being well-prepared will help you feel more confident and showcase your expertise effectively.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the specific requirements and responsibilities of the IT Support Engineer position. Tailor your application to highlight relevant experience and skills.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven IT support experience, particularly in 2nd line support. Mention your familiarity with Office 365, Windows 10/11, and any other technologies listed in the job description.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your problem-solving abilities and how you effectively communicate with users.
Prepare for the Technical Task: As interviews will involve a short technical task, brush up on relevant technical skills and be ready to discuss your approach to troubleshooting and resolving IT issues during the interview.
How to prepare for a job interview at Erin Associates
✨Brush Up on Technical Skills
Make sure you're well-versed in the technologies mentioned in the job description, such as Office 365, Windows 10/11, and Active Directory. Be prepared to discuss your experience with these tools and possibly demonstrate your knowledge during the technical task.
✨Showcase Problem-Solving Abilities
As an IT Support Engineer, you'll need strong problem-solving skills. Prepare examples of past challenges you've faced and how you resolved them. This will help demonstrate your ability to handle issues effectively.
✨Communicate Clearly
Excellent communication is key in this role. Practice explaining technical concepts in simple terms, as you may need to assist users who aren't tech-savvy. Clear communication can set you apart from other candidates.
✨Familiarise Yourself with the Company Culture
Research the company's values and culture, especially their focus on flexibility and inclusivity. Be ready to discuss how your personal values align with theirs, as cultural fit is often just as important as technical skills.
