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- Tasks: Be the go-to person for IT support, handling helpdesk queries and troubleshooting.
- Company: Join a leading multi-site organisation in a modernising tech environment.
- Benefits: Enjoy a competitive salary, 27 days holiday, and a hybrid work model.
- Why this job: Gain valuable experience in IT while working with a supportive team and modern technology.
- Qualifications: Prior IT support experience and relevant qualifications like CompTIA A+ are essential.
- Other info: Interviews are happening soon, so don't miss out on this exciting opportunity!
A leading multi-site organisation is seeking an experienced IT Support Engineer to be the first point of contact for all IT support issues. You'll handle helpdesk management, first-line support, escalations, and provide assistance across Microsoft 365, bespoke applications, and hardware.
This is a hybrid role (min. 3 days in central Sheffield), offering exposure to a modernising tech environment and a supportive IT team.
Key Skills & Experience for this IT Support role:- Prior IT support/service desk experience
- Microsoft 365, Active Directory, networking
- Hardware troubleshooting
- Basic understanding of cyber security
- Strong communication and problem-solving skills
- Relevant IT qualifications (e.g. CompTIA A+)
- £26,000 - £29,000 DOE + bonus
- 27 days holiday + bank holidays + buy/sell options
- Medical cash plan, training, enhanced maternity, 35-hour week
- Cycle to work, EAP, and more
Apply now – interviews are happening soon.
Contact: Scott Murray
Erin Associates is an equal opportunities employer. Please inform us of any reasonable adjustments you may need during the process.
IT Support Engineer employer: Erin Associates
Contact Detail:
Erin Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and Active Directory. Being able to discuss your hands-on experience with these tools during the interview will demonstrate your readiness for the role.
✨Tip Number 2
Brush up on your problem-solving skills by practising common IT support scenarios. You might be asked to troubleshoot a hardware issue or resolve a software conflict, so being prepared with examples of how you've handled similar situations can set you apart.
✨Tip Number 3
Since this role involves communication with users, work on articulating technical concepts in simple terms. Practising how to explain complex IT issues to non-technical users can showcase your strong communication skills during the interview.
✨Tip Number 4
Research the company’s culture and values, especially their approach to IT support and teamwork. Being able to align your answers with their values during the interview will show that you're not just a fit for the role, but also for the company.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, particularly with Microsoft 365 and hardware troubleshooting. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and communication abilities. Mention specific examples of how you've successfully handled IT support issues in the past.
Highlight Relevant Qualifications: If you have any relevant IT qualifications, such as CompTIA A+, be sure to mention them prominently in your application. This can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at Erin Associates
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365, Active Directory, and hardware troubleshooting. Bring examples of past issues you've resolved and how you approached them, as this will demonstrate your technical competence.
✨Communicate Clearly
Strong communication skills are essential for an IT Support Engineer. Practice explaining technical concepts in simple terms, as you may need to assist users who aren't tech-savvy. This will show that you can bridge the gap between technology and user understanding.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific scenarios where you successfully solved IT problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical thinking and ability to remain calm under pressure.
✨Research the Company Culture
Understanding the company's values and culture can give you an edge. Familiarise yourself with their approach to IT support and any recent projects or changes they’ve implemented. This knowledge will help you tailor your responses and show genuine interest in the role.
