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For Companies At a Glance
- Tasks: Support IT systems and users, manage devices, and enhance security.
- Company: Join a rapidly growing business in Huddersfield with a focus on employee well-being.
- Benefits: Enjoy flexible working, private healthcare, 22 days holiday, and a personal training budget.
- Why this job: Be part of an award-winning team that values your input and offers growth opportunities.
- Qualifications: Experience in IT support, knowledge of Microsoft 365, and strong problem-solving skills required.
- Other info: Immediate consideration for applications; diverse candidates encouraged to apply.
The predicted salary is between 25000 - 29000 £ per year.
Job Description
- £30,000 – £35,000 – Dependent on experience. If you think you would be a great fit but have different expectations, get in touch!
- 22 days holiday – plus bank holidays (rising with service) as well as the option to buy and sell 5 more days.
- Individual training and development budget.
- Flexible working, Private healthcare, Pension, Eye-care, referral scheme, Enhanced maternity, Additional Leave, Free parking etc.
Required:
- Proven track record of success in a similar IT support role, ideally working for an SME
- Strong knowledge of Microsoft 365, Windows, and macOS.
- Understanding of IT Security
- Understanding of networking principles e.g. TCP/IP, DNS, DHCP
- Highly organised and comfortable prioritising workload.
- Relevant certifications e.g. CompTIA A+, MCSA would be advantageous.
- Excellent communication skills
- Excellent problem-solving skills
The role will see you join an award-winning company that have doubled in size over the past 18 months, achieving yearly revenues in the tens of millions. The interview process will be two stages and please send your CV for immediate consideration!Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustments at any stage of the application process.Unfortunately, visa sponsorship cannot be provided for this role.Contact – Millie EllisErin Associates Ltd is acting as an Employment Agency in relation to this vacancy. * If you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks.Keywords; IT Support Engineer, IT Technician, 2nd Line, Infrastructure – Leeds, Bradford, Huddersfield, Sheffield, Wakefield, Barnsley, Halifax, Oldham, Rochdale, Castleford, Manchester, Harrogate, Doncaster, Pontefract
IT Support Engineer employer: Erin Associates
Contact Detail:
Erin Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Windows, and macOS. Being able to discuss your hands-on experience with these systems during the interview will demonstrate your suitability for the role.
✨Tip Number 2
Brush up on your knowledge of networking principles like TCP/IP, DNS, and DHCP. Prepare to explain how you've applied this knowledge in previous roles, as it will show your understanding of the technical aspects required for the position.
✨Tip Number 3
Highlight your problem-solving skills by preparing examples of past challenges you've faced in IT support. Be ready to discuss how you approached these issues and the outcomes, as this will showcase your ability to handle similar situations in the new role.
✨Tip Number 4
Since communication is key in this role, practice explaining technical concepts in simple terms. This will help you connect with users of varying technical backgrounds during the interview, demonstrating your ability to provide clear and concise support.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, particularly with Microsoft 365, Windows, and macOS. Emphasise any certifications like CompTIA A+ or MCSA that you hold.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and ability to communicate effectively with users of varying technical expertise. Mention your understanding of IT security and networking principles.
Highlight Relevant Experience: In your application, provide specific examples of your previous roles where you successfully managed IT systems and supported users. This will demonstrate your capability to take ownership of systems as mentioned in the job description.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email if you haven't heard back within a week. This shows your enthusiasm for the role and keeps you on their radar.
How to prepare for a job interview at Erin Associates
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft 365, Windows, and macOS during the interview. Be prepared to discuss specific examples of how you've used these technologies in previous roles, as this will demonstrate your capability to handle the technical demands of the position.
✨Communicate Clearly
As an IT Support Engineer, you'll need to explain complex technical issues to users with varying levels of understanding. Practice articulating your thoughts clearly and concisely, and consider using analogies or simple terms to make your explanations more relatable.
✨Demonstrate Problem-Solving Skills
Prepare for scenario-based questions where you might need to solve a technical problem on the spot. Think through your problem-solving process and be ready to walk the interviewer through your thought process, showcasing your analytical skills and ability to remain calm under pressure.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the company's IT environment, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
